Agency Support Specialist

C000 Old Republic National Title Insurance Company; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive health plans

401(k) plan with company match

Paid time off and holidays

Employee assistance program

Educational assistance program

Job summary

Old Republic Title is seeking an Agency Support Specialist in the Eastern Title Division to assist field teams, management and agents with policy production and collection of outstanding items, including those for cancellations, while enhancing the customer experience.

The role supports policy production, reporting, and routine tasks, with opportunities to collaborate across offices, handle escrow items, and maintain professional interactions with customers and colleagues.

Qualifications

• Knowledge of real estate closings highly preferred.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite, Outlook and title industry closing software.

Responsibilities

• Assist field, management and agents with policy production and collection of outstanding items.
• Support policy typing and policy production within ORT offices.
• Send reports to the field and management and assist with collections and reconciliations.
• Assist with resolution of matters relating to agencies cancelled for cause.
• Interact professionally with all levels of management, employees and customers.

Skills

Real estate closings knowledge

Interpersonal skills

Prioritization

Attention to detail

Microsoft Office Suite

Tools

Microsoft Office Suite

Outlook

Title closing software

Job description

EASTERN TITLE DIVISION Job Description

In the role of Agency Support Specialist, you will be responsible for assisting field, management and Agents with policy production, collection of outstanding items including, including those necessary for the cancellation process, but not limited to, EZ Jackets, search fees and occasional training. Enhance the customer experience for both internal and external customers.

Responsibilities

Sone of the daily responsibilities may include:

• assisting field, management and Agents with policy production, collection of outstanding items including those necessary for the cancellation process, but not limited to, EZ Jackets, search fees and occasional training. Enhance the customer experience for both internal and external customers.
• Responsible for assisting Agency with policy production within the ORT offices.
• Send reports to the field and management and assist with collection of non-remitted policies, outstanding receivables, escrow reconciliations, weekly escrow shortages, E&O policies, Professional Liability Policies and Bonds, EZ Jackets, inventory, premium, search fees, order counts and write-offs and other items directed by management.
• Assist with the resolution of matters relating to Agencies cancelled for cause, i.e. defalcations and similar issues.
• Support Agency Account Managers and Management with updated information on a regular basis.
• Run various reports on a regular basis and send to Account Managers and Managements.
• Support policy typing departments in other ORT branches as needed.
• Have the ability to work from 8:30 a.m. to 5:00 p.m. Monday through Friday.
• Must be personable, positive and a professional representative of the Company.
• Regular consistent attendance is required, that could include attendance at after hour Company events.
• Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.

In this role, you will need to:

Qualifications

• Knowledge of real estate closings highly preferred
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite, Outlook and title industry closing software.

LI-MB1 Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Old Republic Title is an Equal Opportunity Employer

For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.