Agency Support Trainer

Old Republic Title; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) plan with company match

Paid holidays

Paid time off

Educational Assistance

Job summary

Old Republic Title’s Eastern Title Division seeks an Agency Support Trainer to provide effective software training to support title agents and internal teams. The role blends training with support, leveraging knowledge of real estate processes and closing software platforms to enable efficient use of features and streamlined workflows.

Responsibilities include delivering engaging training sessions, serving as a subject matter expert, and traveling as needed.

Qualifications

• Three years of participation in real estate closings.
• Three years using real estate and settlement industry related software applications.
• Two years of education and training experience, including public speaking or leading meetings.

Responsibilities

• Deliver engaging, software-focused training sessions during and after onboarding to support adoption.
• Provide knowledge of software functionality to increase workflow efficiency.
• Lead training sessions as a subject matter expert for varying user levels.
• Facilitate effective virtual training sessions using webinar platforms.
• Maintain up-to-date knowledge of the evolving software platform.
• Evaluate workflows and recommend software enhancements.
• Attend events outside regular hours as needed.
• Travel in-state and out-of-state, overnight and extended travel.

Job description

EASTERN TITLE DIVISION Job Description

The Agency Support Trainer is responsible for providing effective software training to support title agents and internal teams in utilizing the title and closing software platform. This role supports the onboarding process with training, enabling users to efficiently use features and functionality; streamlining workflows. This role blends training and support and requires an understanding of the real estate industry, its processes, and technical knowledge of software platforms. While not directly responsible for technical support of the platform, this role includes the responsibility to communicate with technical teams the business needs.

Daily Responsibilities

• Deliver engaging, software-focused training sessions during and after onboarding efforts to support software adoption.
• Supports users by providing knowledge of software functionality that increases efficiency within workflows.
• Serve as a subject matter expert on software platform and with confidence lead training sessions across varying levels of users.
• Proficiency with facilitating effective and engaging virtual training sessions utilizing webinar platforms.
• Maintain comprehensive, up-to-date knowledge of the evolving software platform.
• Evaluate workflow processes to determine recommendations for enhancements to software platforms.
• Dependable, reliable and punctual attendance is required, which may include in-office attendance or attendance at company, industry or other events that occur outside regular business hours.
• Ability to travel in-state and out of state, overnight and extended travel.

Experience Required

• Three years of participation in real estate closings (i.e., processing, searching title, utilizing closing software to produce closing documents, commitments, policies, etc..).
• Three years using real estate and settlement industry related software applications required.
• Experience with Qualia, RamQuest, ResWare preferred.
• Two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring or any combination of such activities required.

Knowledge and Skills Required to be Successful

• Experience in the real estate industry.
• Ability to effectively communicate technical information to various audiences.
• Advanced computer skills with strong proficiency in Microsoft Office Suite, Outlook, closing software platforms and virtual meeting platforms.
• Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
• Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.

Education

High school diploma or equivalent.

Preferred Credentials

• Associate or Bachelor's degree in paralegal studies Real Estate Paralegal Certification Title agent license from the Florida Department of Financial Services *Must maintain a valid Driver's License.

Benefits

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee's primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Equal Opportunity Employment

Old Republic Title is an Equal Opportunity Employer For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.