Title Agency Support Trainer

Old-Republic-Internationa; Boca Raton (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical, prescriptions,

Dental and vision plans

401(k) plan with matching

Shareholder Purchase and Reinvestment

Life insurance and voluntary benefits

Educational Assistance Program

Paid time off and holidays

Transportation benefits

Job summary

Old Republic Title is seeking an Agency Support Trainer to deliver software training to title agents and internal teams in Boca Raton, FL. The role blends training with advisory support, ensuring adoption of the closing software platform across diverse user levels.

Responsibilities include leading engaging sessions, maintaining knowledge of Qualia, RamQuest, and ResWare, and translating technical concepts into practical workflows. Travel is required as part of onboarding and ongoing training.

Qualifications

• Three years of participation in real estate closings.
• Experience with Qualia, RamQuest or ResWare preferred.
• Two years of education and training experience.
• Ability to communicate technical information to diverse audiences.
• Advanced proficiency in Microsoft Office Suite, Outlook, closing software platforms and virtual meeting tools.
• Strong attention to detail and organizational skills.
• Paralegal education or certification preferred."
• Title agent license from the Florida Department of Financial Services is required or preferred.

Responsibilities

• Deliver engaging, software-focused training sessions during onboarding and beyond.
• Support users by explaining software functionality to increase workflow efficiency.
• Lead training sessions across varying levels of users as a subject matter expert.
• Facilitate effective virtual training sessions using webinar platforms.
• Maintain up-to-date knowledge of the software platform and updates.
• Evaluate workflows and recommend enhancements to software platforms.
• Travel in-state and out-of-state as needed.

Skills

Effective communication

Public speaking

Microsoft Office

Closing software platforms

Virtual meeting platforms

Attention to detail

Organizational skills

Travel ability

Education

Associate or Bachelor’s degree in paralegal studies

Real Estate Paralegal Certification

Florida Real Estate Title license

Tools

Qualia

RamQuest

ResWare

Job description

EASTERN TITLE DIVISIONJob Description:The Agency Support Trainer is responsible for providing effective software training to support title agents and internal teams in utilizing the title and closing software platform. This role supports the onboarding process with training, enabling users to efficiently use features and functionality; streamlining workflows. This role blends training and support and requires an understanding of the real estate industry, its processes, and technical knowledge of software platforms. While not directly responsible for technical support of the platform, this role includes the responsibility to communicate with technical teams the business needs.*This position is located in office in Boca Raton, FL.Daily Responsibilities may include:Deliver engaging, software-focused training sessions during and after onboarding efforts to support software adoption.Supports users by providing knowledge of software functionality that increases efficiency within workflows.Serve as a subject matter expert on software platform and with confidence lead training sessions across varying levels of users.Proficiency with facilitating effective and engaging virtual training sessions utilizing webinar platforms.Maintain comprehensive, up-to-date knowledge of the evolving software platform.Evaluate workflow processes to determine recommendations for enhancements to software platforms.Ability to travel in-state and out of state, overnight and extended travel.Experience Required:Three years of participation in real estate closings (i.e., processing, searching title, utilizing closing software to produce closing documents, commitments, policies, etc..).Experience with Qualia, RamQuest, ResWare preferred.Three years using real estate and settlement industry related software applications required.Two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring or any combination of such activities preferred.Knowledge and Skills Required to be successful:Ability to effectively communicate technical information to various audiences.Advanced computer skills with strong proficiency in Microsoft Office Suite, Outlook, closing software platforms and virtual meeting platforms.Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.Education:Associate or Bachelor’s degree in paralegal studies preferred.Real Estate Paralegal Certification preferredTitle agent license from the Florida Department of Financial Services*Must maintain a valid Driver’s License. Mileage reimbursement and cell phone allowance may also be available.#LI-MB1 #RealEstateCloser #RealEstateProcessor #QualiaBenefits may include:Comprehensive medical, prescriptions, dental and vision plans401(k) plan with a discretionary company matchShareholder Purchase and Reinvestment PlanBasic life and accidental death and dismemberment insurance premium paid by the companyVoluntary supplemental life insurance for employees, spouses and dependent childrenFertility and Family Building BenefitsPaid Disability benefitsPaid time off programs11 Company paid holidays per yearFlexible spending accountHealth savings account (available to High Deductible Health Plan participants only)Employee Assistance ProgramEducational Assistance ProgramVoluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident InsuranceTitle insurance policies and certain escrow services for the employee’s primary personal residence at no chargeTransportation benefit plan for mass transit, parking and vanpool, in several marketsNote: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.For California applicants, please click the following link to view our CCPA Applicant NoticeOld Republic Title is an Equal Opportunity Employer