TIKTOK LIVE COMMERCE ASSOCIATE

QVC Group; West Chester (Chester County); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits (Day 1)

401(k) plan

Tuition reimbursement

Paid time off

Employee discounts

Job summary

QVC Group is seeking a Live Associate to support the growth of TikTok live and other social-first initiatives. The role is hybrid and onsite in West Chester, PA several days per month, with residents in PA, DE, or NJ.

The team focuses on live shopping execution, data-driven improvements, and staying ahead of trends. You will collaborate with merchandising and commercialization to bring live product plans to life, analyze performance metrics, and propose practical recommendations.

Qualifications

• 2+ years in retail/e-commerce or social commerce.
• Familiarity with TikTok live shopping trends.
• Experience with data tools such as Airtable or similar.

Responsibilities

• Drive live shopping execution from strategy to screen with merchandising and commercialization.
• Analyze traffic, conversion and GMV to improve creator operations and results.
• Stay updated on TikTok and live commerce trends and bring fresh ideas.
• Identify workflow improvements and help the team move faster and test new ideas.

Skills

TikTok familiarity

Data-driven

Tools

Airtable

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Live Associate supports QVC and will support the scaled growth of QVC's TikTok live and other social-first initiatives.

Where You'll Work

This role is hybrid and will require you to be onsite at West Chester, PA several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: PA, DE, or NJ. Relocation assistance is not available for this role.

What You'll Do

• Drive live shopping execution from strategy to screen by partnering closely with merchandising and commercialization teams to bring live product plans to life. You’ll help turn strategy into seamless execution across the full workflow, ensuring the right products show up in the right way at the right time.
• Turn performance data into smarter action by digging into key metrics like traffic, conversion, and GMV to uncover what’s working, what’s not, and where we can improve. You’ll translate data into practical recommendations that sharpen creator operations and strengthen live shopping results.
• Bring a strong pulse on TikTok and live commerce trends by staying plugged into platform updates, audience behaviors, and emerging best practices. You’ll contribute fresh ideas that help elevate our live shopping experience and keep our approach relevant, engaging, and competitive.
• Spot opportunities to improve and innovate by identifying ways to streamline processes, solve operational challenges, and continuously enhance how we work in live commerce. You’ll play a hands-on role in helping the team move faster, work smarter, and test new ideas.

What You'll Bring

• 2+ years in a retail, e-commerce, or social commerce environment.
• Working knowledge of TikTok (as a user or creator) and familiarity with live shopping trends.
• Proficiency with Airtable or similar data management tools.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.