TIER II TECHNICIAN - SCHOOL SUPPORT

Applitrack; Seattle (WA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Job summary

Highline Public Schools is seeking a Tier II Technician to join the Department of Digital Transformation for the 2026-2027 school year. The role provides advanced troubleshooting, onsite technical support, inventory and asset management, and operational support for elementary schools, choice programs, and district sites.

You will collaborate with Tier I Technicians, systems staff, and vendors to maintain reliable access to technology for staff and students.

Qualifications

• Experience troubleshooting hardware across client devices and enterprise systems.
• Strong communication and collaboration with school staff and vendors.
• Ability to document configurations and maintain asset inventories.

Responsibilities

• Provide advanced troubleshooting and onsite technical support for district facilities.
• Manage inventory and asset tracking across elementary schools and sites.
• Collaborate with Tier I Technicians, Systems group and vendors to resolve issues.
• Support administrative operations and ensure reliable technology access for staff and students.

Skills

Troubleshooting hardware

Enterprise systems

Customer-focused

Documentation and asset management

Job description

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Frontline Applicant Tracking - Highline Public Schools

• Position Type: CLASSIFIED (NON-ADMIN)/ TIER II TECH - SCHOOL SUPPT

Bargaining Unit: Teamsters IV - Professional & Technical Employees

Annualized Salary: 2026-2027 rates Level 13: $85,239-$95,054 DOE(dependent on experience) to be prorated based on start date and FTE

Start Date: ASAP

The Department of Digital Transformation is seeking a Tier II Technician to join ourteam for the 2026-2027 school year! This position serves as a key field-based support role providing advanced troubleshooting, onsite technical support, inventory and asset management, and operational support for elementary schools, choice programs, and district operational sites. The role supports Highline's vision of delivering responsive, unified technology services while helping maintain reliable access to technology for staff and students. The ideal candidate is a customer-focused technology professional who is passionate about the mission of HPS and understands the important role technology plays in teaching, learning, and district operations. They bring strong troubleshooting experience across hardware, and enterprise systems, while providing responsive, high-quality support to staff and students. Successful candidates are collaborative communicators who enjoy problem-solving, building relationships, maintaining documentation, and helping improve technology services across the district.

The ideal candidate is a customer-focused technology professional who is passionate about the mission of HPS and understands the important role technology plays in teaching, learning, and district operations. They bring strong troubleshooting experience across hardware, and enterprise systems, while providing responsive, high-quality support to staff and students. Successful candidates are collaborative communicators who enjoy problem-solving, building relationships, maintaining documentation, and helping improve technology services across the district. SUMMARY: The position of Tier II Technician Maintains, analyzes, troubleshoots, and repairs or updates computer systems, hardware and computer peripherals at client location or within the Department's offices. Installs and troubleshoots network hardware and peripherals, where assigned. Documents, maintains, upgrades or replaces software systems according to end user requirements. Primarily supports administrative operations of the District by working directly with the Building Contact, Tier I Technicians, Systems group and networking vendors to achieve the desired result.

For a full job description, please see the attachment.

BENEFITS ELIGIBILITY: Eligible Highline Public School employees are offered a comprehensive benefits package.Check them out here !

NOTE: Highline Public Schools, District #401, reserves the right to privilege current employees in the hiring process. Individual positions may be filled via one the following processes: external hires, internal hires, internal displacements, or internal voluntary transfers.

OUR PROMISE: Every student in Highline Public Schools is known by name, strength and need, and graduates prepared for the future they choose.

The Highline Strategic Plan is centered on Our Promise. In 2023, the strategic plan was updated to prioritize our work through 2026, identifying four bold goals:

• Culture of Belonging: A culture where all are welcome, valued, and safe.
• Innovative Learning: Academic experiences that engage, empower, and challenge every student.
• Bilingual & Biliterate: Multicultural skills that enable students to live, work, and communicate across cultures.
• Future Ready: Students explore possibilities and develop mindsets that prepare them for a changing future.

Highline Public Schools, District #401, complies with all federal rules and regulations as well as state laws on discrimination and does not discriminate in admission, access, treatment, or employment in education programs or hiring practices on the basis of race, ethnicity, creed, religion, color, national origin, age, sex, sexual orientation, gender expression, gender identity, homelessness, immigration or citizenship status, marital status, honorably-discharged veteran or military status, the presence of any sensory, mental, or physical disability, neurodivergence, or the use of a trained dog guide or service animal by a person with a disability. This holds true for all students who are interested in participating in educational programs and/or extracurricular activities. Highline Public Schools also provides equal access to the Boy Scouts and other designated youth groups. For the purposes of nondiscrimination, "neurodivergence" shall be defined as neurological differences including, but not limited to, autism spectrum disorder, dyslexia, and attention deficit hyperactivity disorder. Neurodivergent individuals may or may not identify as disabled.Any person having inquiries should contact:Age Discrimination Act, Americans with Disabilities Act, Affimative Action, and Civil Rights Act (employees): Executive Director of Human Resources, 206.631.3008; Civil Rights Act (students) and Title IX: District Ombudsman, 206.631.3104, [e-mail] ; [e-mail] ; Section 504 of the Rehabilitation Act: Health & Social Services Compliance Manager, 206.631.3011, [e-mail] ; Address: 15675 Ambaum Blvd. SW, Burien, WA 98166.

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