Technical Solutions Analyst - STEM K-12

Lake-Washington-School-District; Redmond (WA); On-site; USD 106,000 - 108,000; Full time

Job summary

Lake Washington School District is seeking a Technology/Technical Solutions Analyst to join the Resource Center team. This 12-month, non-exempt role provides second-level technology support and maintains thorough documentation, change logs, and knowledge base to assist frontline staff and students.

The analyst will diagnose, troubleshoot, and resolve complex issues, coordinate with vendors as needed, and support various district locations.

Qualifications

• Diagnose and resolve escalated issues and provide tier two support.
• Maintain records and documentation to support knowledge base.
• Coordinate with vendors and colleagues to restore services.

Responsibilities

• Diagnose and resolve escalated issues using various methods.
• Answer voice and communications and provide answers and solutions to district employees, students, and parents.
• Perform detailed record keeping and clerical tasks to maintain support tickets and issue documentation.
• Document, update, and review electronic records and procedure documents for other tech staff.
• Follow LWSD policies, procedures, and protocols.

Skills

Technical support

Troubleshooting

Documentation

Vendor coordination

Tools

Microsoft Configuration Manager

Imaging

Job description

Frontline Applicant Tracking - Lake Washington School District

• Position Type:
  Technology/ Technical Solutions Analyst
  
• Date Posted:
  9/8/2026
  
• Location:
  Technology, Resource Center
  

POSITION DESCRIPTION
Professional- Technical Level H. This is a non - exempt position. Full benefits package available.
12 month working calendar
8 hours per day
Shift: Tbd at this time. Shift is subject to change.
Location: Resource Center
Salary: Step 1: $105,977($50.76/hour) or Step 2: $108,139 ($51.79/hour) SC10 Professional-Technical Salary Schedule 26-27
Benefits offered by Lake Washington School District can be found on the SEBB Website and per Prof Tech Handbook

PRIORITY APPLICATION DATE: This position is open until filled with first consideration given to applications received by the end of the day Tuesday September 22, 2026
SUMMARY
Serves as the district expert for the technology area(s) assigned and provides second level support to resolve issues that may arise. Responds to, diagnoses, and resolves tier two technology support issues. Investigates, troubleshoots and identifies root cause of issue, manages maintenance and replacement or expansion of assigned technology. May drive district vehicle or personal vehicle (with mileage reimbursement) to provide onsite support at various district locations. Contacts vendors and engages district staff for timely support. Maintains records on issues, creates check lists, documents solutions, and publishes appropriate information to helpdesk knowledge base and/or operations change logs to assist tier one support staff with problem resolution or escalation. Occasionally joins department field teams to assist with project tasks.

ESSENTIAL JOB FUNCTIONS:

• Diagnose and resolve escalated issues using various methods including research, vendor contact, etc.
• Answer voice and communication from peers and customers and provide answers and solutions to district employees, students, and parents.
• Perform detailed record keeping and clerical tasks to maintain support tickets and issue documentation.
• Document, update, and review electronic records and procedure documents for other tech support staff.
• Maintain knowledge of industry trends in area of assignment and update skills accordingly.
• May help deploy technology to schools or warehouse.
• Follow LWSD policies, procedures, and protocols.
• Tier 2 and 3 Escalations for supporting career and technical hardware and applications.
• Facilitates moves, adds and changes to Career and Technical installs of labs, carts, or other related CTE deployment efforts. Ensures quality of the install and that the environment is safe and accessible for students.
• Engages with classroom teachers on excellent design and supportability for the technology in K-4 STEM spaces, CTE Spaces, and other custom technical spaces that may exist throughout schools.
• Supporting the buildout of testing conditions for STEM ecosystems end-to-end. Ensuring the success of planned learning paths envisioned by STEM K12 Curriculum needs and learning paths.
• Supports quality assurance for releases of Microsoft Configuration Manager software and imaging, reports testing outcomes to the engineer supporting that system.
• For complex integrations, works with manager to draft documentation enabling successful rollouts.

Please review LWSD Human Resources Employment Policies , which includes our non-discrimination policy. We are not able to sponsor employment at this time.

Lake Washington School District is committed to building an inclusive, equitable, and welcoming environment for all students and staff. We welcome candidates from all backgrounds and life experiences who share our commitment to educational excellence and equity. We especially encourage applications from individuals who have been historically underrepresented in education.

LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE.