Tier II Network Operations Engineer

Hotwire Communications, LTD; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K Retirement Plan with Company 3%+

Paid Vacation

Service Discounts

Job summary

Hotwire Communications, LTD is seeking a Tier II Engineer to ensure network, data, video, voice and application environments run at peak performance. You will respond to alerts, troubleshoot incidents, monitor the production network, and coordinate field technicians to provision new services.

Ideal candidates have CCNA/CCNP/CCDP certifications and hands-on experience with OSPF/BGP, SolarWinds, and Nagios within a cable provider setting.

Qualifications

• Experience with routing protocols such as OSPF and BGP.
• Experience in a cable provider environment.
• Experience with monitoring applications (SolarWinds, Nagios).
• Minimum 2 years in Help Desk or high-volume call center preferred.
• 2+ years in IT Operations with knowledge of common tools and techniques.
• Certifications such as CCNA, CCNP, CCDP preferred.
• Vendor certifications on Optical platforms (Motorola, ZTE, Alcatel) and scripting knowledge (shell, expect, PHP, Python).
• NOC/process writing skills or training a plus.
• Experience in monitoring theory/implementation is a plus.

Responsibilities

• Respond to automated alerts and diagnose problems.
• Troubleshoot level 1 incidents and escalate as needed.
• Monitor production network environments for availability.
• Coordinate onsite dispatch of vendor services.
• Troubleshoot issues remotely with customers and technicians.
• Maintain and configure monitoring tools to align with standards.
• Answer direct calls from customers and take corrective actions.
• Other duties as assigned by Supervisor.

Skills

OSPF

BGP

NOC skills

Monitoring tools

Scripting

CCNA

CCNP

CCD P

SolarWinds

Nagios

Tools

SolarWinds

Nagios

Job description

Hotwire Communications, LTD is seeking a Tier II Engineer to ensure network, data, video, voice and application environments run at peak performance. You will respond to alerts, troubleshoot incidents, monitor the production network, and coordinate field technicians to provision new services.

Ideal candidates have CCNA/CCNP/CCDP certifications and hands-on experience with OSPF/BGP, SolarWinds, and Nagios within a cable provider setting.