Tier II Network Engineer — NOC & Monitoring

Hotwire Communications; Fort Lauderdale (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Vacation and Holidays

Hotwire Service Discounts

Job summary

Hotwire Communications is seeking a skilled NOC/Help Desk professional in Fort Lauderdale to monitor and troubleshoot enterprise and residential networks. You will respond to alerts, diagnose faults, and coordinate vendor repairs while collaborating with field technicians and customers to ensure service reliability.

The role requires 2+ years in IT operations or help desk, with CCNA/CCNP/CCDP preferred, SolarWinds experience, and strong networking knowledge.

Qualifications

• Experience with routing protocols, specifically OSPF and BGP.
• Experience with Optical Platforms, configuration and/or troubleshooting.
• Experience working within a cable provider environment.
• Experience working with third party circuit providers.
• Experience in current Internet network hardware and software technologies.
• Diagnostic experience of a variety of monitoring applications such as SolarWinds.
• Minimum of 2 years of experience in a Help Desk or high volume call center preferred.
• Minimum of 2 years of experience working in IT Operations including knowledge of common tools, methods, and techniques.
• Industry recognized certifications such as CCNA, CCNP, and/or CCDP.
• Scripting (shell, expect, php, python)
• Minimum of 2 years of progressively responsible work experience in networks and/or server monitoring Skills
• Specialties NOC / Process writing skills or training a plus
• Experience in Monitoring Theory / Implementation a plus

Responsibilities

• Respond to automated alerts and diagnose faults quickly.
• Troubleshoot level 1 incidents and escalate as needed.
• Monitor production network environment for availability.
• Collaborate with customers, field techs and vendors.
• Coordinate onsite dispatch of vendor repairs.
• Answer direct calls and take corrective actions per service promise.
• Perform periodic health checks of systems.
• Configure and maintain monitoring tools with Lead alignment.
• Assist engineers to resolve production problems.
• Other duties as assigned.

Skills

OSPF/BGP routing

Network monitoring

NOC operations

Customer support

Remote troubleshooting

Vendor coordination

Scripting (Shell/Python)

Education

CCNA

CCNP

CCDP

Tools

SolarWinds

Optical platforms (Motorola/ZTE/Alcatel)

Job description

Hotwire Communications is seeking a skilled NOC/Help Desk professional in Fort Lauderdale to monitor and troubleshoot enterprise and residential networks. You will respond to alerts, diagnose faults, and coordinate vendor repairs while collaborating with field technicians and customers to ensure service reliability.

The role requires 2+ years in IT operations or help desk, with CCNA/CCNP/CCDP preferred, SolarWinds experience, and strong networking knowledge.