Tier II IT Support Technician - White-Glove MSP

DenaliTEK; Anchorage (AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% company-paid medical, dental, and vision insurance

401(k) with company contribution

4 weeks of PTO annually, plus 7 paid holidays

Reimbursements for mileage, parking, internet, and cell phone

Job summary

DenaliTEK is searching for a motivated Tier 2 Service Technician to join their Operations team in Anchorage, Alaska. This role focuses on client support, troubleshooting desktop, networking, and user issues, while ensuring high-quality service standards. Candidates should have 2+ years of IT support experience in an MSP environment and strong communication skills. The position includes excellent benefits such as paid medical insurance and generous PTO. Join a no-drama, high-performance workplace dedicated to client satisfaction.

Qualifications

• 2+ years of IT support experience in an MSP or multi-client environment.
• Strong troubleshooting skills across Windows environments and Microsoft 365.
• Working knowledge of networking fundamentals and business IT systems.

Responsibilities

• Troubleshoot and resolve desktop, Microsoft 365, networking, and user support issues.
• Manage and prioritize service tickets while maintaining accurate documentation.
• Ensure tickets meet SLA expectations and internal quality standards.

Skills

Troubleshooting skills across Windows environments

Excellent communication and customer service skills

Strong organizational skills

Networking fundamentals knowledge

Education

CompTIA A+, Network+, or equivalent experience

Tools

ConnectWise Manage/Automate

Microsoft 365

Job description

DenaliTEK is searching for a motivated Tier 2 Service Technician to join their Operations team in Anchorage, Alaska. This role focuses on client support, troubleshooting desktop, networking, and user issues, while ensuring high-quality service standards. Candidates should have 2+ years of IT support experience in an MSP environment and strong communication skills. The position includes excellent benefits such as paid medical insurance and generous PTO. Join a no-drama, high-performance workplace dedicated to client satisfaction.