Tier 2 Help Desk Engineer – MSP Support (In-Office)

International Computer Sciences Inc; Annapolis (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

A leading Managed Service Provider is seeking a Help Desk Technician – Tier 2 in Annapolis, MD. The role involves diagnosing technical issues, supporting Microsoft technologies, and enhancing customer satisfaction. Applicants should have relevant certifications and experience in an IT support role, prepared to work in a dynamic MSP environment. Benefits include 401(k) matching, competitive salary, and opportunities for advancement.

Qualifications

• Proven experience in an IT support role, preferably within an MSP environment.
• Hands-on experience with Microsoft 365, Exchange, and Active Directory.
• Demonstrated ability to diagnose and resolve technical issues efficiently.

Responsibilities

• Diagnose and resolve technical issues, including Microsoft core business applications.
• Support Microsoft technologies such as Windows Server and Exchange.
• Enhance customer satisfaction through high-quality service.

Skills

Diagnostic and troubleshooting skills

Networking knowledge (DHCP, DNS, VLAN)

Knowledge with Microsoft 365

Analytical and problem-solving skills

Strong customer service orientation

Education

Relevant IT certifications (CompTIA A+, Network+)

Proven experience in an IT support role

Tools

ConnectWise

Microsoft Exchange

Windows Server (2012+)

Backup solutions (Datto, Veeam)

Security platforms (SentinelOne, Webroot)

Job description

A leading Managed Service Provider is seeking a Help Desk Technician – Tier 2 in Annapolis, MD. The role involves diagnosing technical issues, supporting Microsoft technologies, and enhancing customer satisfaction. Applicants should have relevant certifications and experience in an IT support role, prepared to work in a dynamic MSP environment. Benefits include 401(k) matching, competitive salary, and opportunities for advancement.