Tier II IT Help Desk Specialist

State of Alaska; Anchorage (AK); On-site; USD 60,000 - 90,000; Full time

Job summary

Alaska Railroad Corporation is seeking an experienced IT Support Technician to deliver end-user support and maintain computing environments. The role covers hardware/software installation, diagnostics, repairs, and upgrades to ensure optimal workstation performance.

The technician will troubleshoot issues, provide end-user assistance, and collaborate with Tier 2/3 support. Responsibilities include managing devices, accounts, and lifecycle processes, plus involvement in projects and occasional

Qualifications

• In-depth knowledge of PC hardware and software troubleshooting.
• Experience supporting a Microsoft Active Directory environment and Exchange.
• Ability to provide end-user training and create training materials.

Responsibilities

• Provides high level customer service for computer systems and technical support to users.
• Takes ownership of queries and follows through to resolution or escalation.
• Monitors ticketing and work management systems for timely responses.
• Manages device provisioning and user account administration across ARRC applications.
• Provides project management for computer or peripheral related projects, including planning and execution.
• Occasionally drives company vehicles as required.

Skills

Customer service

Teamwork

Communication

Problem solving

Tools

Active Directory

Microsoft Exchange

Remote control tools

ITIL

Job description

Alaska Railroad Corporation is seeking an experienced IT Support Technician to deliver end-user support and maintain computing environments. The role covers hardware/software installation, diagnostics, repairs, and upgrades to ensure optimal workstation performance.

The technician will troubleshoot issues, provide end-user assistance, and collaborate with Tier 2/3 support. Responsibilities include managing devices, accounts, and lifecycle processes, plus involvement in projects and occasional