Field IT Support Specialist I

Denali Advanced Integration; Redmond (WA); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company contribution

Paid holidays and PTO

Job summary

3MD Inc. is seeking a Technical Support Specialist I to ensure operational efficiency of Denali’s solutions across customer sites.

The role involves on-site technical support, diagnosing hardware and software issues, and delivering end-user training for optimal system performance. The ideal candidate has 1-3 years of hardware/software IT experience, strong troubleshooting and communication skills, and a willingness to travel to client locations.

Qualifications

• High School Diploma plus 1–3 years of hardware/software/IT experience.
• Forklift certification or willingness to obtain.
• Strong ability to troubleshoot hardware and software problems.
• Travels to customer locations as necessary to provide service.
• Strong written and verbal communication skills.

Responsibilities

• Install, configure, and maintain Denali Solutions at customer locations.
• Collaborate with clients to understand requirements and provide tailored solutions.
• Conduct on-site assessments to ensure compatibility and optimal performance of systems.
• Provide training to client's staff on operation and maintenance of installed systems.
• Collaborate with the engineering team to enhance and customize solutions based on client feedback.
• Maintain accurate documentation of installations, configurations, and troubleshooting procedures.
• Effectively communicate with clients to address inquiries, provide technical support, and guidance on system optimization.

Skills

Hardware/IT experience

Troubleshooting

Communication skills

Travel to client locations

Ongoing education

Education

High School Diploma

Tools

Forklift certification

Job description

3MD Inc. is seeking a Technical Support Specialist I to ensure operational efficiency of Denali’s solutions across customer sites.

The role involves on-site technical support, diagnosing hardware and software issues, and delivering end-user training for optimal system performance. The ideal candidate has 1-3 years of hardware/software IT experience, strong troubleshooting and communication skills, and a willingness to travel to client locations.