NOC Network Technician II: Elite IT Support

Deep Tree, Inc

Wasilla (AK)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Deep Tree, Inc. is seeking a white-glove IT specialist to join our Network Operations Center team in Wasilla, AK.

You will deliver high-quality technical and non-technical support to clients, troubleshoot problems, monitor LAN security, and coordinate with multiple hardware and software platforms in a fast-paced MSP setting. The ideal candidate holds CompTIA A+, Project+, Network+ and 1–3 years of MSP NOC experience, excels in communication, and can manage competing deadlines while maintaining

Qualifications

CompTIA A+, Project+, and Network+ certifications are required.
1–3 years in an IT service or MSP NOC environment.
Proficient in Microsoft Office Suite.
CRM experience with ConnectWise, Autotask, or TigerPaw.

Responsibilities

Responds to inquiries and requests for assistance with the Client’s network, business, and personal computer systems.
Identify problems, troubleshoot, and implement resolutions to assist users.
Performs review audits of client’s current information systems.
Evaluates operating practices to determine if controls and security measures are adequate.
Assesses the dependability and integrity of information systems and associated data.
Perform disaster recovery functions for clients.
Maintains the client’s network servers, network infrastructure, peripheral devices, and workstations.
Monitor performance and maintain the security of LANs.
Work with multiple hardware and software platforms.