Alaska-Based L2 Help Desk Technician — Growth to Level 3

MSP Hire, Inc.; Anchorage, Juneau (AK, AK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance (with vision)

Retirement plans

Mobile device plan reimbursement

Job summary

Hansen Gress, an Alaska-based MSP, is looking for a Level 2 Help Desk Technician to independently resolve tickets, manage workload, and build toward Level 3 through mentoring and training. The role emphasizes strong communication, thorough documentation, and proactive issue identification within a fast-growing team serving clients across Alaska.

Based in Juneau or Anchorage, this on-site position offers a clear path for professional growth, a structured mentorship plan, and a culture focused on

Qualifications

• Experience managing Microsoft 365/O365 apps (Exchange Online, Teams, SharePoint).
• Strong Windows troubleshooting and AD basics.
• Understanding LAN/WAN networking for escalation.

Responsibilities

• Independently resolve most ticket types with minimal oversight.
• Identify recurring issues to reduce ticket volume.
• Prioritize workload against team demand.
• Escalate infrastructure-related issues with clear details.
• Use AI tools to speed troubleshooting and documentation.
• Assess business impact during troubleshooting and escalate appropriately.

Skills

Ticket troubleshooting

Communication

Documentation

Mentoring

Tools

Microsoft 365/O365 administration

Active Directory

LAN/WAN networking

PowerShell

CMD

Job description

Hansen Gress, an Alaska-based MSP, is looking for a Level 2 Help Desk Technician to independently resolve tickets, manage workload, and build toward Level 3 through mentoring and training. The role emphasizes strong communication, thorough documentation, and proactive issue identification within a fast-growing team serving clients across Alaska.

Based in Juneau or Anchorage, this on-site position offers a clear path for professional growth, a structured mentorship plan, and a culture focused on