Tier II Helpdesk Technician - On-Call DoD IT Support

ENS Solutions, LLC; Washington; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Med/Dental/Vision coverage

401k from Day 1

PTO + 11 holidays

Disability Insurance

Life Insurance

Tuition & Certification Support

Relocation Assistance

Job summary

ENS Solutions, LLC is seeking a qualified IT professional to provide network monitoring and on-call support in a DoD/IC contracting environment. You will respond to queries, diagnose problems, and implement solutions across hardware, software, and operating systems.

The role requires an TS/SCI clearance with CI Poly, HS/GED with 2+ years of experience, and a DoD 8570.01-M IAT II certification. Strong customer service, teamwork, and ITIL-aligned incident handling are essential.

Qualifications

• HS/GED and 2+ years of experience.
• DoD 8570.01-M at IAT II level certification required.
• TS/SCI clearance with CI Polygraph required.
• Experience with ticketing systems Remedy, SCSM, ServiceNow.
• Strong communication and customer service focus; team player.
• Ability to resolve technical issues with minimal supervision.

Responsibilities

• Provide network monitoring during customer core hours with 24/7 on-call support (weekends/holidays included).
• Offer technical assistance for computer systems, hardware, and software; diagnose and implement solutions.
• Install and upgrade operating systems and software packages.
• Maintain procedures, hardware, network connections, and tickets for users.
• Guide customers through problem solving and follow up for resolution.
• Assist in incident reporting and ITIL-compliant incident management.
• Monitor and improve LAN cabling and related infrastructure.

Skills

Communication skills

Customer service

Team collaboration

Problem solving

Education

HS/GED

DoD 8570.01-M IAT II

Tools

Remedy

SCSM

ServiceNow

Job description

ENS Solutions, LLC is seeking a qualified IT professional to provide network monitoring and on-call support in a DoD/IC contracting environment. You will respond to queries, diagnose problems, and implement solutions across hardware, software, and operating systems.

The role requires an TS/SCI clearance with CI Poly, HS/GED with 2+ years of experience, and a DoD 8570.01-M IAT II certification. Strong customer service, teamwork, and ITIL-aligned incident handling are essential.