Tier 1 IT Help Desk Specialist - DoD/NIPR, Security+

Canvas II, LLC.; Holloman (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

Canvas II, LLC seeks an IT Help Desk specialist (Tier 1 - Unclassified) to respond to support requests via phone, email, in-person, or ticketing system. You will triage and route complex issues to the appropriate IT shop and assist with basic account management on unclassified networks.

You will image, configure, and onboard new computers, install software, and support printers and peripherals. Security clearance of Secret is required, with DoD 8570.01-M/8140 certification to maintain access.

Qualifications

• Bachelor's degree or equivalent per IM1/IM2/IM3 options.
• DoD 8570.01-M / 8140 baseline certification (e.g., Security+) required.
• Experience with unclassified networks and account management is desirable.

Responsibilities

• Respond to support requests via phone, email, in-person, or ticketing system.
• Triage and assign complex requests to the proper IT shop.
• Perform basic account management tasks on unclassified networks.

Skills

Customer support

Ticketing system

Communication skills

Password resets

Education

Bachelor's Degree in Business or related field

Tools

Active Directory

NIPRNet access

Printer setup/ troubleshooting

Job description

Canvas II, LLC seeks an IT Help Desk specialist (Tier 1 - Unclassified) to respond to support requests via phone, email, in-person, or ticketing system. You will triage and route complex issues to the appropriate IT shop and assist with basic account management on unclassified networks.

You will image, configure, and onboard new computers, install software, and support printers and peripherals. Security clearance of Secret is required, with DoD 8570.01-M/8140 certification to maintain access.