Tier II Helpdesk & Network Support (On-Call)

ENS Solutions, LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k from day 1

PTO + federal holidays

Disability insurance

Life insurance

Tuition & certification support

Workers' compensation

Relocation assistance

Job summary

ENS Solutions, LLC is seeking an IT support specialist to monitor networks, respond to incidents, and assist in modernizing LAN cabling in a DoD/IC environment. The role requires TS/SCI clearance, DoD 8570.01-M IAT II, and experience with Remedy or ServiceNow.

You will collaborate with a team to deliver reliable, secure IT services and maintain detailed records. This position offers on-site work in Washington, DC, with 24/7 on-call duties including weekends and holidays, and opportunities for

Qualifications

• HS/GED and 2+ years of IT support experience.
• DoD 8570.01-M at IAT Level II certification.
• TS/SCI clearance with ability to obtain CI Polygraph.
• Experience with Remedy, SCSM or ServiceNow ticketing systems.
• Strong written and verbal communication and customer focus.
• Ability to resolve technical issues with minimal oversight.

Responsibilities

• Provide network monitoring during client hours with 24/7 on-call support.
• Respond to queries, run diagnostics, isolate problems and implement solutions.
• Install and upgrade operating systems and software packages.
• Operate and maintain procedures, hardware, network connections and ticketing.
• Walk customers through problem-solving and ensure issues are resolved.
• Assist with incident reporting collection and evaluation.
• Manage IT incidents following ITSM principles (ITIL).
• Knowledge of network troubleshooting and LAN cabling modernization.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

HS/GED

DoD 8570.01-M IAT II

Tools

Remedy

SCSM

ServiceNow

Job description

ENS Solutions, LLC is seeking an IT support specialist to monitor networks, respond to incidents, and assist in modernizing LAN cabling in a DoD/IC environment. The role requires TS/SCI clearance, DoD 8570.01-M IAT II, and experience with Remedy or ServiceNow.

You will collaborate with a team to deliver reliable, secure IT services and maintain detailed records. This position offers on-site work in Washington, DC, with 24/7 on-call duties including weekends and holidays, and opportunities for