Tier II Helpdesk & Network Support (On-Call)

ENS Solutions, LLC; Washington (District of Columbia); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

401k from day 1

PTO + federal holidays

Disability insurance

Life insurance

Tuition & certification support

Workers' compensation

Relocation assistance

Descripción de la vacante

ENS Solutions, LLC is seeking an IT support specialist to monitor networks, respond to incidents, and assist in modernizing LAN cabling in a DoD/IC environment. The role requires TS/SCI clearance, DoD 8570.01-M IAT II, and experience with Remedy or ServiceNow.

You will collaborate with a team to deliver reliable, secure IT services and maintain detailed records. This position offers on-site work in Washington, DC, with 24/7 on-call duties including weekends and holidays, and opportunities for

Formación

• HS/GED and 2+ years of IT support experience.
• DoD 8570.01-M at IAT Level II certification.
• TS/SCI clearance with ability to obtain CI Polygraph.
• Experience with Remedy, SCSM or ServiceNow ticketing systems.
• Strong written and verbal communication and customer focus.
• Ability to resolve technical issues with minimal oversight.

Responsabilidades

• Provide network monitoring during client hours with 24/7 on-call support.
• Respond to queries, run diagnostics, isolate problems and implement solutions.
• Install and upgrade operating systems and software packages.
• Operate and maintain procedures, hardware, network connections and ticketing.
• Walk customers through problem-solving and ensure issues are resolved.
• Assist with incident reporting collection and evaluation.
• Manage IT incidents following ITSM principles (ITIL).
• Knowledge of network troubleshooting and LAN cabling modernization.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns.

Conocimientos

Customer service

Communication

Teamwork

Problem solving

Educación

HS/GED

DoD 8570.01-M IAT II

Herramientas

Remedy

SCSM

ServiceNow

Descripción del empleo

ENS Solutions, LLC is seeking an IT support specialist to monitor networks, respond to incidents, and assist in modernizing LAN cabling in a DoD/IC environment. The role requires TS/SCI clearance, DoD 8570.01-M IAT II, and experience with Remedy or ServiceNow.

You will collaborate with a team to deliver reliable, secure IT services and maintain detailed records. This position offers on-site work in Washington, DC, with 24/7 on-call duties including weekends and holidays, and opportunities for