Tier II Help Desk Tech — TS Clearance, 24/7 On-site

Peraton

Virginia

On-site

USD 51,000 - 82,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Parental leave

Job summary

Peraton is hiring a Junior Technical Help Desk Support for its Federal Strategic Cyber program, located on-site at Quantico, VA. You will provide Tier II support, maintain system infrastructure, and collaborate with Engineers and Developers to optimize tools and processes.

This role requires US citizenship and a current/active Top Secret clearance with the ability to obtain a polygraph. The position supports a 24/7 operations environment and includes training material creation and metric

Qualifications

BS/BA with 1+ year relevant experience; or HS with 4+ years experience.
Experience providing Tier I/II technical support.
Experience troubleshooting computer hardware, software, and networking systems.
U.S. citizenship required.
A current/active Top Secret security clearance with the ability to obtain/pass a polygraph.

Responsibilities

Provide Tier II technical support to end users via phone, email, and virtual support channels.
Support the operation, maintenance, and troubleshooting of system infrastructure.
Collaborate with R&D teams to test and optimize product-support techniques, processes, and tools.
Create and deliver technical training materials for end users and support personnel.
Compile and report monthly support metrics.
Resolve issues efficiently and effectively while meeting SLAs.
Work with Engineers and Developers to support operation and maintenance of all components.
Participate in a monthly on-call rotation.
Develop and maintain knowledge of the company’s products, services, and systems.
Provide support in a 24/7 environment.