Help Desk Support Tier II (Pipeline)

Lucayan Technology Solutions LLC; Tampa (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Lucayan Technology Solutions LLC is seeking an IT Help Desk II Technician for MacDill Air Force Base in Tampa, FL. The role involves providing Tier 2 support for mission-critical medical IT systems, addressing complex technical issues, and ensuring compliance with DoD cybersecurity directives. Candidates should possess an Associate’s degree or equivalent experience along with 2+ years in IT support, primarily focusing on Windows systems and Active Directory. Certifications like CompTIA Security+ CE are required. This is a full-time on-site position with a standard schedule from Monday to Friday.

Qualifications

• 2+ years of experience in IT support, including Tier 2 troubleshooting.
• Strong knowledge in the management of user accounts and group policies.
• Familiarity with DoD cybersecurity directives and reporting requirements.

Responsibilities

• Respond to escalated technical issues involving hardware, software, and networks.
• Provide support for desktops, servers, and enterprise applications.
• Support patch management and maintain system security configurations.

Skills

Windows operating systems

Active Directory

IT support

Networking fundamentals

Patch management

Security tools

Education

Associate’s degree in IT or equivalent experience

Tools

ServiceNow

AFNET Remedy

Job description

Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.

Location: MacDill Air Force Base, Tampa, FL

Employment Type: Full‑Time, On‑Site

Overview

At Lucayan Technology Solutions, we are proactively seeking talented professionals to join our growing team. We are currently seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission‑critical medical IT systems.

Key Responsibilities

• Respond to and resolve escalated technical issues involving hardware, software, and networks.
• Provide Tier 2 support for desktops, servers, and enterprise applications.
• Manage and troubleshoot user accounts, Active Directory, and group policies.
• Support patch management, updates, and system security configurations.
• Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.
• Assist with configuration and troubleshooting of networking equipment in coordination with admins.
• Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
• Mentor and support Help Desk I staff by providing technical guidance.
• Ensure compliance with DoD cybersecurity directives and reporting requirements.

Required Qualifications

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support, including Tier 2 troubleshooting.
• Strong knowledge of Windows operating systems, Active Directory, and enterprise applications.
• Familiarity with networking fundamentals, patch management, and security tools.

Required Security Clearances & Training

• DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent).
• Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL‑based training per PWS requirements.

Preferred Qualifications

• CompTIA Network+ or higher networking certification.
• Microsoft MCSA/MCSE certification.
• Experience supporting IT in a DoD healthcare environment.
• On‑site daily at MacDill AFB, Tampa, FL.
• Standard schedule: Monday–Friday, 7:30 AM–4:30 PM (with 1‑hour lunch).
• Must comply with AFOSH safety and Air Force installation access requirements.