Tier II Desktop Support – Manufacturing & IQMS (Onsite)

ExecuSource, Inc.

Harrisburg (NC)

On-site

USD 60,000 - 75,000

Full time

4 days ago

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Job summary

ExecuSource, Inc. is seeking an experienced Tier II Desktop Support Specialist for a manufacturing environment in Harrisburg, NC. You will troubleshoot desktops, laptops, printers, and network issues while supporting Microsoft 365, AD, and IQMS/DELMIAWorks.

This direct hire role is onsite, with occasional travel to Easley, SC, and offers a salary range of $60,000-$75,000 based on experience. You will collaborate with ERP, network, infrastructure, and security teams to keep production systems

Qualifications

Experience providing Tier II desktop support in a manufacturing or office environment.
Proficiency with Windows 10/11, Microsoft 365, AD, and Group Policy.
Strong knowledge of TCP/IP, DNS, DHCP, VPN, and network fundamentals.

Responsibilities

Troubleshoot desktops, laptops, printers, scanners, and mobile devices.
Support Microsoft 365, Outlook, Teams, Office, and enterprise apps.
Manage user accounts, permissions, software installs, and workstation configurations.
Resolve VPN, Wi-Fi, network connectivity, printing, and scanning issues.
Provide IQMS/DELMIAWorks user support for access and connectivity problems.
Collaborate with ERP, network, infrastructure, and security teams to resolve issues.
Track and resolve tickets and maintain technical documentation.
Assist with onboarding, equipment deployments, and IT projects.
Travel to Easley, SC facility as needed; travel otherwise only when necessary.