Student IT Help Desk Technician (Tier 1)

Kids for the Future; Vincennes (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

Vincennes University seeks a part-time IT Service Desk Technician to be the first point of contact for end users seeking technical assistance. The role emphasizes Tier 1 support, friendly customer service, and prompt issue resolution across multiple channels.

The position is hourly, located on campus in Vincennes, Indiana, and offers flexible part-time hours designed to fit student schedules. Prior experience is helpful but not required; basic computer troubleshooting skills are essential.

Qualifications

• Provide Tier 1 IT support across multiple channels (phone, email, walk-ins, portal).
• Troubleshoot and resolve common technical issues with a customer-focused approach.

Responsibilities

• Identify, troubleshoot, and resolve Tier 1 IT issues.
• Serve as the first point of contact for end users seeking technical assistance across multiple channels.

Job description

Vincennes University seeks a part-time IT Service Desk Technician to be the first point of contact for end users seeking technical assistance. The role emphasizes Tier 1 support, friendly customer service, and prompt issue resolution across multiple channels.

The position is hourly, located on campus in Vincennes, Indiana, and offers flexible part-time hours designed to fit student schedules. Prior experience is helpful but not required; basic computer troubleshooting skills are essential.