Tier I-II Tech Support Analyst - Growth Path

Navanta; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Navanta is seeking a Managed Services Analyst to deliver consistent Tier I–II support to community bank clients. You will manage a personal queue, document troubleshooting steps, and contribute to knowledge bases.

The role offers growth towards an Engineer path and requires a foundational understanding of IT infrastructure. Ideal candidates have a Bachelor's degree in Information Systems/Technology or equivalent experience, 1–3 years in technical support, and show ownership with strong

Qualifications

• Bachelor's degree in Information Systems/Technology or equivalent experience preferred.
• 1–3 years of experience in a technical support environment.
• Demonstrated proficiency in relevant operating systems, productivity platforms, and core infrastructure technologies.

Responsibilities

• Resolve Tier I–II support requests independently, meeting or exceeding SLA targets.
• Manage a personal service request queue with strong prioritization and client communication.
• Proactively follow up on aging service requests and ensure timely resolution.
• Escalate complex issues to Engineers with full documentation of troubleshooting performed.
• Investigate and resolve client infrastructure, endpoint, and application issues using tools like M365.
• Participate in professional services installs and project task work alongside Engineers.
• Perform quality assurance checks on completed tasks and service requests.
• Advise clients on configuration best practices within your area of expertise.

Skills

Troubleshooting

Communication

Prioritization

Ownership

Teamwork

Continuous learning

Education

Bachelor's degree in Information Systems/Technology or equivalent experience

Tools

M365

Job description

Navanta is seeking a Managed Services Analyst to deliver consistent Tier I–II support to community bank clients. You will manage a personal queue, document troubleshooting steps, and contribute to knowledge bases.

The role offers growth towards an Engineer path and requires a foundational understanding of IT infrastructure. Ideal candidates have a Bachelor's degree in Information Systems/Technology or equivalent experience, 1–3 years in technical support, and show ownership with strong