Cloud Onboarding Engineer — Client Success & Mentorship

Ufs Llc; Town of Grafton (WI); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Mentorship Program

Professional development

Job summary

Navanta in the United States is seeking an engineer to provide intermediate to advanced level support, installation, and maintenance for Navanta clients.

You will mentor Analysts, coordinate project implementations, and contribute to documentation and quality while participating in team standups and governance. A strong problem solver with 2–4 years in tech support is preferred; financial services experience is a plus.

Qualifications

• Advanced troubleshooting and problem-solving in client infrastructure and applications
• Clear, professional communication with clients and team members
• Ability to manage multiple complex priorities under deadline pressure

Responsibilities

• Client Support & Project Management; escalation point for Analysts
• Coordinate project implementations with scheduling, vendor coordination, and quality oversight
• Advise clients on configuration best practices and emerging technologies
• Perform QA on projects, tasks, and service requests
• Mentor Analysts and contribute to their technical development
• Participate in team standups, knowledge shares, and retrospectives
• Lead initiatives and process improvements within the pod

Skills

Advanced troubleshooting

Clear communication

Priority management

Ownership & accountability

Team-oriented mentorship

Continuous learning

Education

2-4 years in technical support

Relevant intermediate certifications

Job description

Navanta in the United States is seeking an engineer to provide intermediate to advanced level support, installation, and maintenance for Navanta clients.

You will mentor Analysts, coordinate project implementations, and contribute to documentation and quality while participating in team standups and governance. A strong problem solver with 2–4 years in tech support is preferred; financial services experience is a plus.