Proactive IT Systems Support Analyst

Merchants Bank of Indiana; Carmel (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) and ESOP participation

Paid time off

Wellness resources

Tuition Assistance Program

Books and materials coverage

Job summary

Merchants Bank of Indiana is seeking a Systems Support Analyst to provide tier 1–2 end-user support and assist with tier 3 and project work. The role emphasizes strong communication, customer service, and timely problem resolution to minimize business disruption.

You will support Windows 11, Microsoft 365 services, and endpoint management while helping with deployments, onboarding, and playbooks. A bachelor’s degree and 3–5 years in IT support are preferred.

Qualifications

• Requires 3–5 years of progressive IT support experience in a corporate environment (help desk, systems support, or M365 administration).
• Strong troubleshooting and problem-solving skills to resolve complex end-user issues.
• Experience with Windows 11 Pro/Enterprise, Microsoft 365, Exchange Online, Entra ID, Intune, OneDrive, SharePoint, Teams, and related cloud services.
• Experience with email migrations including Exchange Online, mailbox migrations, and permissions.
• Experience with PowerShell, scripting, or automation to support Microsoft 365 administration and user management.
• Solid understanding of security fundamentals (MFA, Conditional Access, endpoint security, phishing awareness).
• Networking basics: VPN, DNS, DHCP, TCP/IP, remote connectivity.
• Ability to create and maintain technical documentation and SOPs.

Responsibilities

• Independently maintain the help desk ticketing system and communicate clearly with users.
• Provide project updates to department managers.
• Assist the Systems Support Manager with project work as needed.
• Create/update technical documentation and how-to's for end users.
• Perform other duties as assigned.

Skills

IT support

Customer service

Troubleshooting

PowerShell

Cybersecurity basics

End-user training

Windows 11

Microsoft 365

Intune / Endpoint Manager

Active Directory

Education

Bachelor's degree

Tools

Microsoft 365

Intune

Windows Server

Job description

Merchants Bank of Indiana is seeking a Systems Support Analyst to provide tier 1–2 end-user support and assist with tier 3 and project work. The role emphasizes strong communication, customer service, and timely problem resolution to minimize business disruption.

You will support Windows 11, Microsoft 365 services, and endpoint management while helping with deployments, onboarding, and playbooks. A bachelor’s degree and 3–5 years in IT support are preferred.