Tier I Help Desk - DoD Support (Active Clearance)

C4 Planning Solutions, LLC; Oceanside (CA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation

Sick Time and Holidays

Medical Insurance

Dental Insurance

401K with Employer Matching

ISO 9001:2015 Certified

Job summary

C4 Planning Solutions, LLC is seeking a Tier I Help Desk professional at Camp Pendleton, CA to be the first point of entry for DoD support requests. The role is full-time, non-exempt, with an active security clearance required.

Salary ranges from $55,000 to $60,000 per year, with benefits including vacation, health and retirement options. The ideal candidate has 1–3 years of related experience and a High School Diploma (Associate’s degree preferred).

Qualifications

• Experience in a service desk handling incidents and requests.
• Experience with DoD personnel or military environments preferred.
• Strong communication and multitasking abilities.

Responsibilities

• First contact for Tier 1 support requests via phone, email, and web.
• Resolve or escalate incidents to Tier 2/3 as appropriate.
• Maintain clear documentation and regular customer updates on ticket status.
• Provide professional telephone support to maintain customer relationships.
• Log all support requests in the ticketing system.

Skills

Service desk

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

Communication

Multitasking

Education

High School Diploma

Associate's Degree (preferred)

Job description

C4 Planning Solutions, LLC is seeking a Tier I Help Desk professional at Camp Pendleton, CA to be the first point of entry for DoD support requests. The role is full-time, non-exempt, with an active security clearance required.

Salary ranges from $55,000 to $60,000 per year, with benefits including vacation, health and retirement options. The ideal candidate has 1–3 years of related experience and a High School Diploma (Associate’s degree preferred).