C4PS-2510 Tier I Help Desk - SEP 2026

C4 Planning Solutions, LLC; Oceanside (CA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation

Sick Time and Holidays

Medical Insurance

Dental Insurance

401K with Employer Matching

ISO 9001:2015 Certified

Job summary

C4 Planning Solutions, LLC is seeking a Tier I Help Desk professional at Camp Pendleton, CA to be the first point of entry for DoD support requests. The role is full-time, non-exempt, with an active security clearance required.

Salary ranges from $55,000 to $60,000 per year, with benefits including vacation, health and retirement options. The ideal candidate has 1–3 years of related experience and a High School Diploma (Associate’s degree preferred).

Qualifications

• Experience in a service desk handling incidents and requests.
• Experience with DoD personnel or military environments preferred.
• Strong communication and multitasking abilities.

Responsibilities

• First contact for Tier 1 support requests via phone, email, and web.
• Resolve or escalate incidents to Tier 2/3 as appropriate.
• Maintain clear documentation and regular customer updates on ticket status.
• Provide professional telephone support to maintain customer relationships.
• Log all support requests in the ticketing system.

Skills

Service desk

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

Communication

Multitasking

Education

High School Diploma

Associate's Degree (preferred)

Job description

Position Title: Tier I Help Desk
Location: Camp Pendleton, CA
Position Type: Full-Time, Non-Exempt
Salary Range: $55,000 - $60,000
Security Clearance Requirement: Position requires an active security clearance
Years of Experience: 1-3 years related experience

Roles and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations
• Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfilment
• Provide high quality communication to customers at all levels, both written and verbal, that clearly explain key details of the request, and steps to resolve the request
• Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed.
• Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues
• Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships
• Ensure tickets are logged for all support requests entering the support center
• Note - this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Education

• High School Diploma, or equivalent
• Associate's Degree, or higher, preferred

Preferred Skills

• Experience in working in a service desk dealing with incidents and requests, preferred
• Experience in working with service members and DoD personnel, preferred
• Independent, self-starters, with the flexibility to work day, swing and night shifts
• Professionals with strong computer skills including Microsoft Outlook, Word and Excel
• Multitaskers with great customer service skills, and a strong sense of ownership
• Investigative and curious personality, skilled in having conversations to diagnose issues and determine quick resolutions

Requirements

Security Clearance Requirement: Position requires an active security clearance

Benefits

• Paid Vacation, Sick Time and Holidays
• Medical, Dental, Life and Disability Insurance
• 401K with Employer Contribution Matching
• Service-Disabled Veteran Owned Business
• Equal Opportunity Employer
• ISO 9001:2015 Certified Company
• www.c4plans.com