Help Desk Specialist

F2 SYSTEMS, LLC; Oceanside (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Life/Disability

401k

Job summary

F2 SYSTEMS, LLC seeks a Help Desk / Service Desk Specialist to provide 24/7 support to USMC personnel at the Operating Forces Tactical Systems Support Center, Camp Pendleton, CA. The role requires fielding and diagnosing issues, routing to C4I analysts, and maintaining rapid response in a secure environment.

Candidate must have DoD clearance, 2+ years in help desk, and familiarity with C4I systems and USMC procedures. Shifts may include nights and weekends in a rotating schedule.

Qualifications

• Active DoD Sponsored Security Clearance required.
• 2+ years Help Desk support and troubleshooting experience; preferred with C4I systems and USMC.

Responsibilities

• Provide 24/7 Help Desk support to the USMC from Camp Pendleton, CA.
• Field, diagnose, and route telephone calls to C4I analysts in the workplace.
• Ensure timely problem recognition, isolation, resolutions, and follow-up steps.

Skills

C4I Systems knowledge

Customer service skills

Help Desk Troubleshooting

Security clearance awareness

Job description

Help Desk / Service Desk Specialist

Help Desk / Service Desk Specialist providing 24/7 Hlep Desk Support to the USMC. Help Desk Specialist responds to and diagnoses problems through discussion with users. Ensures a timely process though which problems are controlled. Includes problem recognition, research, isolation, resolutions, and follow-up steps. Candidate will be working at the Operating Forces Tactical Systems Support Center at Marine Corps Tactical Systems Support Activity Camp Pendleton, CA. This service center is a secure classified environment. The applicant is responsible to quickly field, diagnose, and route telephone calls from the Operating Forces to C4I analysts in the workplace. Tactical / commercial C4I systems knowledge and customer service skills are a must.

Help Desk Specialsts will be required to work rotating shifts which amy include nights and weekends.

Requirements

• Active DoD Sponosred Security Clearance
• 2+ Years Help Desk Support and Troubleshooting Past working experience with C4I Systems and USMC preferred.

Certifications:

• CompTIA SEC+ CE

Benefits

• Benefits offered for Full Time positions to include Medical, Dental. Life/Disability, 401k, etc