Tier 1 Helpdesk Technician – DoD IT Support

Trace Systems Inc.; South Carolina; On-site; USD 50,000 - 70,000; Full time

Job summary

A defense contracting company is seeking a Helpdesk Specialist I to provide Tier 1 technical support for the AFCENT CAOC contract at Shaw AFB, SC. The role involves troubleshooting hardware and software issues, managing user accounts, and assisting with system support. Ideal candidates will possess a Top Secret clearance and have a strong background in IT support. This position offers a chance to contribute to national security efforts.

Qualifications

• Active US Government issued Top Secret clearance with SCI eligibility.
• US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

Responsibilities

• Provide Tier 1 technical support for hardware and software issues.
• Create and manage organization and user accounts.
• Coordinate on Firewall Exemption Requests and manage PKI program.

Skills

Tier 1 technical support

Troubleshooting

User account management

Help desk ticket resolution

Education

Associates degree in Computer Science or related field

Tools

Windows

macOS

Linux

Job description

A defense contracting company is seeking a Helpdesk Specialist I to provide Tier 1 technical support for the AFCENT CAOC contract at Shaw AFB, SC. The role involves troubleshooting hardware and software issues, managing user accounts, and assisting with system support. Ideal candidates will possess a Top Secret clearance and have a strong background in IT support. This position offers a chance to contribute to national security efforts.