Tier 3 Service Desk Engineer — Cloud & Infrastructure Lead

Justice IT Consulting; Burleson (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health, dental, vision insurance

Job summary

A premier IT service firm in Burleson, TX, is seeking a Systems Engineer / Tier 3 Service Desk Technician to lead challenging technical projects and provide exceptional service. You will troubleshoot advanced server and network issues, mentor junior staff, and partner with clients to enhance their IT infrastructure. The ideal candidate will have deep experience in Windows Server and security practices, and will thrive in a culture that values each voice. Competitive salary and benefits are offered.

Qualifications

• Strong troubleshooting instincts and independence.
• Deep experience in Windows Server, M365/Entra ID, virtualization, and networking fundamentals.
• Security-first mindset with comfort in client-facing engagements.

Responsibilities

• Troubleshoot advanced server, network, and cloud issues.
• Support modern infrastructure stacks.
• Lead and implement projects: server migrations and firewall deployments.

Skills

Strong troubleshooting instincts

Clear communicator

Deep experience in Windows Server

Security-first mindset

Experience with firewall platforms

Education

CompTIA Network+ / Security+

Microsoft Azure/M365 certification

CCNA

ITIL 4

Tools

Microsoft 365

VMware

Entra ID

Job description

A premier IT service firm in Burleson, TX, is seeking a Systems Engineer / Tier 3 Service Desk Technician to lead challenging technical projects and provide exceptional service. You will troubleshoot advanced server and network issues, mentor junior staff, and partner with clients to enhance their IT infrastructure. The ideal candidate will have deep experience in Windows Server and security practices, and will thrive in a culture that values each voice. Competitive salary and benefits are offered.