Senior IT Technician: Azure, Security & Strategy

TeamLogic IT, Henderson, NV; Austin (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Career advancement opportunities

Support and training programs

Job summary

A managed IT services provider in Austin, Texas is seeking a Tier 3 Technician to manage projects and provide technical support. Candidates should have strong communication skills, 10+ years of relevant experience or equivalent education, and a solid understanding of server and network administration. The role demands troubleshooting capabilities and ensuring customer satisfaction. Compensation ranges from $85,000 to $100,000, with a focus on a positive work culture and professional growth.

Qualifications

• Experience with desktop and server operating systems, including Windows 7, 10, 11, Server 2008, 2012, 2016, 2019, and Mac OS.
• Strong understanding of server and network administration.
• A+, Network+, Security+, or equivalent certifications.

Responsibilities

• Provide pre- and post-sales technical support and manage projects end-to-end.
• Deliver technical presentations, draft proposals, and implement IT solutions.
• Handle incoming support requests and ensure timely resolution of technical issues.

Skills

Troubleshooting complex problems

Strong communication

Interpersonal skills

Project management

Customer service

Education

College diploma or university degree in Computer Science

10+ years of equivalent work experience

Tools

Ninja One

VMware

Hyper-V

Active Directory

Azure Cloud

Job description

A managed IT services provider in Austin, Texas is seeking a Tier 3 Technician to manage projects and provide technical support. Candidates should have strong communication skills, 10+ years of relevant experience or equivalent education, and a solid understanding of server and network administration. The role demands troubleshooting capabilities and ensuring customer satisfaction. Compensation ranges from $85,000 to $100,000, with a focus on a positive work culture and professional growth.