L2 Desktop Support Engineer – Windows, Mac & iOS

Tata Consultancy Services; Concord (NC); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Medical Coverage

Parental Leaves

401K Plan

Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services in Concord, NC is seeking an L2 desktop support specialist to handle remote troubleshooting for Windows, Mac OS, and iOS environments. You will deploy drivers, patches, and manage policy configurations to ensure smooth end-user operations.

The role includes monitoring security patching, device enrollment, and incident remediation with SCCM and modern management tools, aligning with IT service desk objectives.

Qualifications

• Bachelor's degree in Computer Science
• Experience delivering desktop/L2 support across Windows and Mac OS environments
• Experience managing mobile device enrollment and patching (MDM JAMF, SCCM)

Responsibilities

• Provide remote L2 troubleshooting with remote control for end user issues
• Troubleshoot Windows 10/11, macOS, iOS, and standard software (Office, VPN, antivirus)
• Deploy device drivers and Windows patches; manage group policies and encryption
• Ensure security patching and compliance health for end user workstations
• Monitor user experience and elevate complex incidents to appropriate teams

Skills

Desktop support

Windows support

Mac OS support

iOS support

MDM JAMF

SCCM

VPN

MS Office

Education

Bachelor's degree in Computer Science

Job description

Tata Consultancy Services in Concord, NC is seeking an L2 desktop support specialist to handle remote troubleshooting for Windows, Mac OS, and iOS environments. You will deploy drivers, patches, and manage policy configurations to ensure smooth end-user operations.

The role includes monitoring security patching, device enrollment, and incident remediation with SCCM and modern management tools, aligning with IT service desk objectives.