Desktop Support Engineer at Tata Consultancy Services Kenosha, WI

Tata Consultancy Services; Kenosha (WI); On-site; USD 50,000 - 55,000; Full time

Job summary

Tata Consultancy Services in Kenosha, WI is seeking a Desktop Support Engineer to provide Tier 2 support for Windows desktops, including hardware and software troubleshoots, virtual desktops, printers, and Citrix IGEL environments. The role requires on-call, after-hours availability to resolve critical production issues.

The ideal candidate will demonstrate strong troubleshooting, confidentiality, and a customer-service mindset, with the ability to prioritize tasks and learn new technologies for

Qualifications

• Evening/night shift availability.
• Strong troubleshooting skills.
• Maintain confidentiality and professionalism.
• Ability to prioritize and execute tasks.
• Strong customer-service orientation.
• Effective interpersonal and relationship-building skills.
• Ability to learn new technologies to perform day to day support operations.

Responsibilities

• Provide Tier 2 support for Windows Desktop. Includes PC hardware/software, virtual desktop, iPads, printers, Citrix IGEL, servers, network.
• Access management.
• Escalate issues to appropriate teams and follow up for closure.

Skills

Evening/night shift

Troubleshooting

Confidentiality

Prioritize tasks

Customer-service

Interpersonal skills

Learn new technologies

Tools

Windows OS

Citrix IGELs

Job description

Desktop Support Engineer job at Tata Consultancy Services. Kenosha, WI.

Technical/Functional Skills – Must Have Skills

• Ready to work in evening/night shift and provide on-call support for critical production issues
• Excellent troubleshooting skills
• Able to maintain a high level of confidentiality and professionalism
• Ability to effectively prioritize and execute tasks
• Strong customer-service orientation
• Effective interpersonal and relationship-building skills
• Ability to learn new technologies to perform day to day support operations

Roles & Responsibilities

• Provide Tier 2 Support for Windows Desktop. Support Activities include: PC Hardware and software Support/Virtual Desktop/iPads/Printers/Citrix IGELS/Servers Support/Network Support/Workstation Patching
• Access management
• Escalate issue to appropriate teams if required and follow up for closure

Salary Range: $50,000-$55,000 a year