Tier 2 IT Support Technician – Desktop & Network Troubleshooter

Tatitlek Corporation; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Tatitlek Corporation is seeking a Service Desk Tier 2 Tech Support to handle IT issues that cannot be resolved at Tier 1, working with end users remotely or on-site until resolution. The technician will also perform Tier 1 duties as needed.

Responsibilities include analyzing incidents, diagnosing hardware, software, and connectivity problems, and escalating major changes to Tier 3 when required; requires 2+ years of experience and CompTIA Network+ or A+ certification.

Qualifications

• 2+ years resolving software/hardware incidents and requests.
• Experience analyzing, troubleshooting, and escalating incidents when needed.
• Experience using Remedy ticketing system for tracking.
• Windows OS expertise (XP/7/10) and Microsoft Office proficiency.
• Certification in CompTIA Network+ or A+ is required.

Responsibilities

• Analyze incidents, diagnose root causes, and resolve medium to complex issues.
• Respond to IT problems from end users remotely or on-site until resolution.
• Route major incidents requiring changes to Tier 3 support.

Skills

Networking basics

Email systems

Remote desktop

Desktop apps

Troubleshooting

Communication skills

Education

CompTIA Network+ or A+

Tools

Remedy

Job description

Tatitlek Corporation is seeking a Service Desk Tier 2 Tech Support to handle IT issues that cannot be resolved at Tier 1, working with end users remotely or on-site until resolution. The technician will also perform Tier 1 duties as needed.

Responsibilities include analyzing incidents, diagnosing hardware, software, and connectivity problems, and escalating major changes to Tier 3 when required; requires 2+ years of experience and CompTIA Network+ or A+ certification.