Tier 2 IT Support - 4-Day Week & Flexible Hours

First Call Computer Solutions, Inc.; Missoula (MT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Savings Account option

Paid Vacation, Sick and Holiday time

401k with 4% match

Certification assistance

Cell phone reimbursement

Paid parking

Kitchen, pool table, snacks, and кофе

Personal IT purchasing discount

Team bonding events

Work-life balance

Job summary

First Call Computer Solutions, Inc. in Missoula, MT seeks skilled IT support professionals to diagnose and resolve client issues, document findings, and deliver friendly, efficient service to end-users.

The team emphasizes prompt, professional help and flexible scheduling including a 4-day workweek and 32/40-hour options. The role focuses on IT issue resolution, documentation, ticket QA, and collaboration with the IT team, with occasional after-hours on-call support.

Qualifications

• Diagnose and troubleshoot IT issues for clients.
• Document IT information clearly and accurately.
• Provide friendly and efficient end-user support.

Responsibilities

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Collaborate with IT team to improve client IT results
• After-hours emergency support via on-call rotation

Skills

Problem solver

Positive attitude

Attention to detail

Customer service

Quality assurance

Professional appearance

Desktop operating system support

Workstation peripheral support

Server OS skills

Networking skills

Troubleshooting skills

Job description

First Call Computer Solutions, Inc. in Missoula, MT seeks skilled IT support professionals to diagnose and resolve client issues, document findings, and deliver friendly, efficient service to end-users.

The team emphasizes prompt, professional help and flexible scheduling including a 4-day workweek and 32/40-hour options. The role focuses on IT issue resolution, documentation, ticket QA, and collaboration with the IT team, with occasional after-hours on-call support.