Tier 2 Support Analyst

Kforce Inc; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA

FSA

401(k)

Life and disability insurance

Paid time off

Paid sick leave under SCA

Job summary

Kforce Inc. in Saint Louis, MO seeks a Tier 2 Support Analyst to provide advanced on-site technical support for end users and serve as an escalation point for complex issues.

Responsibilities include supporting Windows 10/11, Microsoft 365, Teams, and conference room technology, while coordinating with IT teams and documenting incidents for tracking and improvement.

Qualifications

• 5+ years of hands-on deskside, field support, or end-user support experience.
• Experience supporting conferencing and collaboration technologies.
• Strong knowledge of Windows 10/11, Microsoft 365, Teams, OneDrive, and related technologies.
• Understanding of networking concepts including VPNs, Wi-Fi, DNS, and IP addressing.
• Familiarity with IT service management practices such as incident, problem, and change management.
• Excellent customer service, communication, and problem-solving skills.
• Associate degree in Information Technology or related field preferred.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

• Provide Tier 2 on-site and remote end-user support.
• Troubleshoot complex workstation, app, and connectivity issues.
• Assist with device deployments, upgrades, and relocations.
• Support workstation imaging, configuration, and patching.
• Maintain conference room tech and audiovisual equipment.
• Diagnose issues with desktops, laptops, and productivity apps.
• Coordinate with infrastructure and app support teams on escalations.
• Document incidents and resolutions in the service desk system.

Skills

End-user support

Windows 10/11

Microsoft 365

Teams & OneDrive

Networking basics

ITSM processes

Customer service

Multitasking

Certifications (A+/Networks+)

Education

Associate degree in Information Technology

Job description

Responsibilities

Kforce's client, a well-established professional services organization is seeking a Tier 2 Support Analyst in Saint Louis, MO to provide advanced onsite technical support for end users in a fast-paced environment. This role serves as an escalation point for technical issues, delivers hands-on troubleshooting, supports technology deployments, and helps ensure the reliable operation of employee devices and collaboration tools. Responsibilities:

• Provide Tier 2 technical support for hardware, software, networking, printing, account access, and mobile device issues
• Troubleshoot and resolve complex workstation, application, and connectivity problems
• Support device deployments, upgrades, equipment replacements, and office relocations
• Assist with workstation imaging, configuration, patching, and peripheral setup
• Support conference room technology, video meetings, collaboration platforms, and audiovisual equipment
• Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and productivity applications
• Coordinate with infrastructure, engineering, and application support teams on escalated issues
• Track incidents through an IT service management platform and maintain accurate documentation

Requirements

• 5+ years of hands-on deskside, field support, or end-user support experience
• Experience supporting conferencing and collaboration technologies
• Strong knowledge of Windows 10/11, Microsoft 365, Teams, OneDrive, and related technologies
• Understanding of networking concepts including VPNs, Wi-Fi, DNS, and IP addressing
• Familiarity with IT service management practices such as incident, problem, and change management
• Excellent customer service, communication, and problem-solving skills
• Ability to manage multiple priorities while maintaining attention to detail
• Associate degree in Information Technology or related field preferred
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

• medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• life, disability & ADD insurance to eligible employees
• Salaried personnel receive paid time off
• Hourly employees are not eligible for paid time off unless required by law
• Hourly employees on a Service Contract Act project are eligible for paid sick leave

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.