Desktop Support Technician

Kforce Inc; Los Angeles (CA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401(k)

Life/Disability insurance

Paid time off for salaried employees

Sick leave for hourly employees

Service Contract Act eligibility

Job summary

Kforce is seeking a Desktop Support Technician in Los Angeles, onsite to provide hands-on end-user support across multiple locations. You will troubleshoot hardware, software, printers, and connectivity, and image/deploy PCs, laptops, and Macs using enterprise tools.

The role includes moves, relocations, and ongoing equipment lifecycle tasks. The ideal candidate has 6 months to 2 years in IT support, strong customer service, and the ability to work onsite and remotely in a healthcare or large

Qualifications

• 6 months to 2 years of IT Support or Desktop Support experience.
• Experience troubleshooting Windows devices and enterprise applications.
• Knowledge of hardware repair, imaging, deployment and device setup.
• Strong customer service and communication skills.
• Ability to support users onsite and remotely.

Responsibilities

• Provide onsite and remote desktop support for end users.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Image and deploy PCs, laptops, and Macs using enterprise tools.
• Install, configure, and maintain desktop hardware and peripherals.
• Support workstation moves, equipment deployments, and office relocations.
• Perform network port activations and desktop patching.
• Assist with inventory management and replacement equipment logistics.
• Escalate complex technical issues when needed while delivering exceptional customer service.

Skills

Customer service

Communication

Windows support

Onsite support

Remote support

Tools

SCCM imaging

Active Directory

Microsoft 365

ServiceNow

Job description

Kforce has a client in Los Angeles, CA (Onsite) that is seeking a Desktop Support Technician to provide hands-on technical support for end users across our Los Angeles locations.

Responsibilities

What You’ll Do:

• Provide onsite and remote desktop support for end users
• Troubleshoot hardware, software, printer, and connectivity issues
• Image and deploy PCs, laptops, and Macs using enterprise tools
• Install, configure, and maintain desktop hardware and peripherals
• Support workstation moves, equipment deployments, and office relocations
• Perform network port activations and desktop patching
• Assist with inventory management and replacement equipment logistics
• Escalate complex technical issues when needed while delivering exceptional customer service

Requirements

• 6 months to 2 years of IT Support, Help Desk, or Desktop Support experience
• Experience troubleshooting Windows devices and enterprise applications
• Knowledge of hardware repair, imaging, deployment, and device setup
• Strong customer service and communication skills
• Ability to support users both onsite and remotely
• Comfortable working in a healthcare or large enterprise environment

Preferred Experience

• SCCM imaging and software deployment
• Mac support and device management
• Active Directory and Microsoft 365 administration
• ServiceNow or other ticketing platforms
• Healthcare technologies such as Cerner, Kronos, or similar systems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

• medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• life, disability & ADD insurance to eligible employees
• Salaried personnel receive paid time off
• Hourly employees are not eligible for paid time off unless required by law
• Hourly employees on a Service Contract Act project are eligible for paid sick leave

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.