Desktop Support Engineer

Kforce Inc; Glen Allen (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Kforce is seeking a Desktop Support Engineer for a full-time role in Glen Allen, VA, supporting a national Consumer and Commercial Electronics R&D client in a banking-style environment.

You will manage hardware and software issues, perform desktop imaging, data backup/restoration, and ensure software versions are correct across devices. Strong communication and independent work in a fast-paced setting are essential. On-site work Mon-Fri 8am–5pm with potential after-hours.

Qualifications

• 3-5 years of professional software/hardware support experience.
• Experience with Virtual/Desktop/Laptop Management and infrastructure apps including VDI, patch management, encryption, antivirus.
• Familiarity with ServiceNow ticketing or similar.
• Knowledge of two-factor authentication.
• MS Office suite troubleshooting including MS Teams and Outlook.
• Ability to back up and recover user data and reimage devices remotely and on-site.
• Strong customer communication and service skills.
• Willingness to work onsite Mon-Fri 8am–5pm with possible after-hours.

Responsibilities

• Manage hardware and software service-related issues for end-users in ServiceNow.
• Provide cross-divisional troubleshooting by updating and maintaining tickets.
• Reimage PCs and back up/restore user data.
• Install and validate software versions on devices; verify functionality.
• Document service events accurately in work orders and ticketing systems.

Skills

Customer service

MS Office

Remote support

Data backup & recovery

Hardware troubleshooting

Tools

ServiceNow

VDI

Cisco technology

Encryption technologies

Antivirus

Job description

Responsibilities

Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Glen Allen, VA. This is a professional banking setting with a high touch and executive level user community. Duties:

• Desktop Support Engineer will manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
• Providing cross-divisional troubleshooting by updating and maintaining tickets
• Reimaging PCs, backing up and restoring user data
• Installing and validating correct software versions on devices and confirm functionality
• As a Desktop Support Engineer, you will utilize Wells utilities to troubleshoot end-user machine functionality
• Documenting service events accurately in work orders and ticketing systems

Requirements

• 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
• Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
• Previous experience working in ServiceNow (a plus) ticketing system or similar
• Knowledge of two factor authentication
• Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
• Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
• Strong customer communication and service skills
• Ability to configure, install, and test hardware components, hardware deployment replacements
• Must be able to work independently in a fast-paced high-profile environment
• Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.