Desktop Support - Level 2

Kforce Inc; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

HSA/FSA

401(k)

Job summary

Kforce is seeking a Desktop Support Level 2 professional for an on-site role in Houston, TX. This six month to one year contract supports the organization’s computing infrastructure as the second level IT contact for customers.

Responsibilities include hardware/software troubleshooting, asset management, software deployment, and ensuring timely communications while maintaining a professional customer-focused approach.

Qualifications

• BA/BS in Computer Science or other technical field preferred.
• Minimum 5 years of experience in on-site computer support.
• Familiar with broad range of computer operating problems and solutions.
• Strong background in computer repair and support.
• Excellent customer-service and problem-solving skills.
• Excellent verbal and written communications skills.
• Excellent listening skills.
• Helpful and patient attitude.
• Energetic and positive attitude.
• Customer-focused.
• Self-starter, yet willing and able to take and execute direction when needed.
• Seeks to expand knowledge and grow in position.
• Works well in a team environment.

Responsibilities

• Provide excellent customer service to IT's customers by assisting them during the support process
• Install, configure, and maintain desktop and notebook computers and peripherals
• Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk or User Support Analyst levels
• Maintain an electronic software license management system to minimize paper-based record keeping
• Maintain electronic records of asset allocations from IT inventory
• Make recommendations to his or her supervisor for improving customer service operations
• Use the systems and devices provided, such as disk imaging and software deployment systems, in order to turn around service issues as efficiently as possible
• Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals
• Assume ownership of IT's customers' service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion
• Provide high-quality and timely communications to IT's customers during the service process, using frequent verbal and written communications; Actions taken on a service request will be logged into the IT work order
• Maintain and project a professional attitude toward IT's customers at all times and in all circumstances

Skills

Customer service

Problem solving

Verbal communication

Written communication

On-site support

Teamwork

Education

BA/BS in Computer Science or related technical field

Job description

Responsibilities

Kforce has a client that is seeking a Desktop Support Level 2. This is a six month to one year contract in Houston, TX. The role is onsite. Summary: The User Support Coordinator's role is to support the operation of the organization's computing infrastructure, acting as the second level IT support to IT's customers, and to assist IT's customers through the support process. Responsibilities:

• Provide excellent customer service to IT's customers by assisting them during the support process
• Install, configure, and maintain desktop and notebook computers and peripherals
• Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk or User Support Analyst levels
• Maintain an electronic software license management system to minimize paper-based record keeping
• Maintain electronic records of asset allocations from IT inventory
• Make recommendations to his or her supervisor for improving customer service operations
• Use the systems and devices provided, such as disk imaging and software deployment systems, in order to turn around service issues as efficiently as possible
• Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals
• Assume ownership of IT's customers' service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion
• Provide high-quality and timely communications to IT's customers during the service process, using frequent verbal and written communications; Actions taken on a service request will be logged into the IT work order
• Maintain and project a professional attitude toward IT's customers at all times and in all circumstances

Requirements

• BA/BS in Computer Science or other technical field preferred
• Minimum 5 years of experience in on-site computer support
• Familiar with broad range of computer operating problems and solutions
• Strong background in computer repair and support
• Excellent customer-service and problem-solving skills
• Excellent verbal and written communications skills
• Excellent listening skills
• Helpful and patient attitude
• Energetic and positive attitude
• Customer-focused
• Self-starter, yet willing and able to take and execute direction when needed
• Seeks to expand knowledge and grow in position
• Works well in a team environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.