IT Support Technician – Manufacturing & AI Tools (On-site)

Kelly Science, Engineering, Technology & Telecom; Ankeny (IA); On-site; USD 31,000 - 44,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an IT Support Specialist to join a hands-on manufacturing environment in Ankeny, IA. You will deploy, configure, and support PCs, printers, scanners, and network equipment while assisting with IT projects and upgrades.

This role involves 50% desk work and 50% floor support at nearby locations with occasional travel; 1+ year IT experience preferred; the team values proactive problem solving and strong customer service.

Qualifications

• Knowledge of computer hardware, software, and networking fundamentals.
• Strong troubleshooting and customer service skills.
• Experience with Microsoft Office and standard business applications.
• Understanding of basic cybersecurity concepts.
• 1+ year of IT experience preferred (recent graduates encouraged to apply).
• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus.
• Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plus.

Responsibilities

• Deploy, configure, and support PCs, printers, scanners, and network equipment.
• Troubleshoot hardware, software, and connectivity issues.
• Manage support requests through ServiceNow.
• Assist with IT projects, upgrades, and technology rollouts.
• Maintain asset inventory and equipment records.
• Support printer maintenance and asset disposal.
• Identify opportunities to improve processes and user experience.

Skills

Hardware fundamentals

Networking fundamentals

Troubleshooting

Microsoft Office

Cybersecurity basics

AI tools familiarity

Scripting/Automation

Education

IT-related degree or equivalent experience

High school diploma or equivalent

Tools

ServiceNow

Job description

Kelly Science, Engineering, Technology & Telecom is seeking an IT Support Specialist to join a hands-on manufacturing environment in Ankeny, IA. You will deploy, configure, and support PCs, printers, scanners, and network equipment while assisting with IT projects and upgrades.

This role involves 50% desk work and 50% floor support at nearby locations with occasional travel; 1+ year IT experience preferred; the team values proactive problem solving and strong customer service.