Computer Support Analyst

Kelly; East Moline (IL); On-site; USD 54,000 - 58,000; Full time

Job summary

Kelly in East Moline, IL is seeking a Computer Support Associate to provide onsite Tier 2 deskside support at the John Deere Commons location and assist Deere's remote training sites.

The role involves imaging computers, managing printer supplies, updating assets, handling service tickets, documenting changes, and maintaining equipment and inventory while following established procedures.

Qualifications

• Knowledge of computing and networking concepts.
• Proficiency with Microsoft Office and internet/intranet tools.
• Understanding of computer security policies.
• 1 year IT experience preferred; recent graduates welcome.
• Up to 25% travel to Deere sites.

Responsibilities

• Provide onsite Tier 2 deskside support at John Deere Commons and remote training sites.
• Image computers, replace toner, dispose of old assets, and resolve tickets from ServiceNow.
• Document updates, create process logs and maintain records.
• Maintain equipment, supplies, inventory, and liaise with suppliers.
• Follow KB articles and established procedures to resolve issues.

Skills

Computing concepts

Office apps

Security concepts

IT experience

Travel up to 25%

Education

Degree in IT or equivalent

Job description

Title

Computer Support Associate

Location

East Moline, IL, 61244

W2 Contract (No C2C)

Pay rate

$27 per hour

Onsite

Job Description

• To provide onsite deskside Tier 2 support to the John Deere Commons location we well as assistance to Deere’s remote Training and Demo sites through performing the following duties
• Job Duties:
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
• Up to 25% travel time as this position supports the Deere Training and Demo sites as well.

Education Requirements

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Additional Information

• This is a 1st shift, ONSITE position (with some travel as mentioned above)
• OT/weekend/ On-call is possible but rare
• In addition to the requirements listed in the template, this position also includes travel to remote locations across the country that are not large enough to have onsite IT teams.