Tier 2 NOC Engineer – 24/7 Network Troubleshooting

NextGen | GTA: A Kelly Telecom Company; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company in Houston is seeking a Tier 2 NOC engineer to support complex network operations in a 24/7 environment, focusing on voice, data, and core infrastructure.

You will troubleshoot incidents across TCP/IP, BGP, OSPF, MPLS and work with Cisco/Juniper/Fortinet gear, using ServiceNow, Netcool and Zabbix to monitor and resolve issues, while delivering reliable uptime and customer satisfaction.

Qualifications

• 2–5 years of experience in a NOC or technical support environment.
• Hands-on experience with core networking (TCP/IP, LAN/WAN, VLANs).
• Experience with routing protocols such as BGP and OSPF.
• Experience troubleshooting voice, data/IP, transport, and email systems.
• Familiarity with Cisco, Juniper, Ciena, Adtran, Fortinet hardware.

Responsibilities

• 70% Network Troubleshooting & Incident Resolution.
• 30% Monitoring, Maintenance & Support.
• 25% Monitoring, Documentation & Customer Communication.

Skills

Troubleshooting

Analytical thinking

Written and verbal communication

Team collaboration

Tools

ServiceNow

Netcool

Zabbix

Job description

NextGen | GTA: A Kelly Telecom Company in Houston is seeking a Tier 2 NOC engineer to support complex network operations in a 24/7 environment, focusing on voice, data, and core infrastructure.

You will troubleshoot incidents across TCP/IP, BGP, OSPF, MPLS and work with Cisco/Juniper/Fortinet gear, using ServiceNow, Netcool and Zabbix to monitor and resolve issues, while delivering reliable uptime and customer satisfaction.