NOC Technician

NextGen | GTA: A Kelly Telecom Company; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company in Houston is seeking a Tier 2 NOC engineer to support complex network operations in a 24/7 environment, focusing on voice, data, and core infrastructure.

You will troubleshoot incidents across TCP/IP, BGP, OSPF, MPLS and work with Cisco/Juniper/Fortinet gear, using ServiceNow, Netcool and Zabbix to monitor and resolve issues, while delivering reliable uptime and customer satisfaction.

Qualifications

• 2–5 years of experience in a NOC or technical support environment.
• Hands-on experience with core networking (TCP/IP, LAN/WAN, VLANs).
• Experience with routing protocols such as BGP and OSPF.
• Experience troubleshooting voice, data/IP, transport, and email systems.
• Familiarity with Cisco, Juniper, Ciena, Adtran, Fortinet hardware.

Responsibilities

• 70% Network Troubleshooting & Incident Resolution.
• 30% Monitoring, Maintenance & Support.
• 25% Monitoring, Documentation & Customer Communication.

Skills

Troubleshooting

Analytical thinking

Written and verbal communication

Team collaboration

Tools

ServiceNow

Netcool

Zabbix

Job description

Join a growing telecom company based in Houston that delivers advanced voice, data, and network infrastructure solutions across enterprise environments. This opportunity is focused on supporting complex network operations within a 24/7 Network Operations Center (NOC), working across technologies like TCP/IP, BGP, OSPF, MPLS, DWDM, and enterprise-grade hardware from Cisco, Juniper, and Fortinet.

This isn’t just a ticket-queue NOC role. You’ll be stepping in as a true Tier 2 escalation point, solving real network problems that impact customers in real time. If you’re someone who enjoys digging into complex issues, owning resolutions, and being the person others rely on when things get tough, this is your lane. You’ll gain exposure to a wide range of technologies, work alongside experienced engineers, and build deep, hands-on expertise in a high-visibility environment that directly impacts customer experience and uptime.

Required Skills & Experience

• Experience: 2–5 years of experience in a NOC or technical support environment.
• Networking: Strong hands-on experience supporting critical infrastructure; advanced knowledge of TCP/IP, LAN/WAN, and VLANs.
• Protocols: Experience with routing protocols such as BGP and OSPF.
• Systems: Experience troubleshooting voice, data/IP, transport, and email systems.
• Hardware: Familiarity with network hardware (Cisco, Juniper, Ciena, Adtran, Fortinet).
• Tools: Experience with ticketing and monitoring tools (ServiceNow, Netcool, Zabbix, etc.).
• Core Competencies: Strong troubleshooting, analytical, and problem-solving skills paired with excellent written and verbal communication.

Desired Skills & Experience

• Certifications: CCNA, CCNP, CompTIA Network+, or JNCIA.
• Domain Knowledge: Experience in telecom or service provider environments.
• Advanced Tech: Knowledge of MPLS, VPNs, DWDM, and hosted PBX systems.
• Operations: Experience coordinating with vendors/field service teams and familiarity with disaster recovery and network operations procedures.

Role Breakdown

• 70% Network Troubleshooting & Incident Resolution
• 30% Monitoring, Maintenance & Support

Daily Responsibilities

• 25% Monitoring, Documentation & Customer Communication