Tier 2 NOC Technician

NetFabric IT Solutions; Indiana (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

NetFabric is a rapidly growing enterprise Managed Services Provider based in the Oklahoma City area. We are seeking a Shift Supervisor to work in our 24×7 Network Operations Center.

This role is a player-coach position for a senior technologist with solid leadership and mentoring experience: this role is strictly hands-on technical positions. The NOC is a central location from which IT support staff monitor client networks and systems, using workflow tools to escalate to senior technicians and

Qualifications

• 2–3 years of experience managing and supporting critical infrastructure
• Certifications such as CCNA/JNCIA/JNCIS/MCSE or equivalent
• Strong leadership by example and ownership of problems

Responsibilities

• Perform intermediate operational tasks to maintain systems per SOPs
• Participate in after-action reviews to improve quality
• Develop subject matter expertise in systems, technologies, or processes
• Assist in creating runbooks and SOPs for Tier 1 staff
• Coach and mentor junior staff and act as escalation point for outages

Skills

Leadership

Process Improvement

Mentoring

Troubleshooting

Education

CCNA

JNCIA

JNCIS

MCSE

Tools

PowerShell

Bash

Job description

Details

NetFabric is a rapidly growing enterprise Managed Services Provider based in the Oklahoma City area. We are seeking highly skilled and motivated Shift Supervisor to work in our 24×7 Network Operations Center. We are currently staffing for all shifts, (which should be understood as a player-coach position for a senior technologist with solid leadership and mentoring experience: this role is strictly hands-on technical positions).

The Network Operations Center (NOC) is a central location from which IT Support staff can monitor and manage client networks and systems. A NOC Technician monitors network components and devices through performance statistics, event logs, alert and alarm status indicators, and various remote management and monitoring tools and technologies to determine the health of those systems and remediate problems. They provide direct support for end-user environments and use workflow tools to ensure that problems are escalated to senior technicians and engineers as needed.

Tier 2 NOC Technicians Responsibilities

• Perform intermediate operational/administrative tasks necessary to maintain and manage systems to high standards of performance and availability, per standard operating procedures
• Promote improved quality assurance by participating in after-action reviews
• Develop strong subject matter expertise in one or more systems, technologies, or processes critical to NOC success
• Assist in the creation of basic runbooks and operating procedures to be used by Tier 1 staff
• Coach and mentor more junior staff, and serve as an escalation point for more difficult problems or outages encountered

Required Skills/Qualifications

• Relevant intermediate technical certifications such as CCNA, JNCIA, JNCIS, MCSE, etc. (or equivalent experience)
• At least 2-3 years’ practical experience providing support and management of critical infrastructure and systems
• Demonstrated ability to identify opportunities for critical process improvement
• Consistently demonstrates “leadership by example” and ownership of problems

Preferred Skills/Qualifications (All Roles)

• A drive to grow and improve technical understanding and certification
• Scripting experience (Powershell, Bash)
• Military or Law Enforcement experience is a definite plus
• Solid experience with any of the following is strongly desired: switching and routing, systems and storage management, databases, firewalls, and optical networking