Help Desk Tier 2 Mac Windows

Sharp Solutions Inc; Mountain View (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

SSI is actively seeking a Help Desk Tier 2 Mac Windows professional to deliver hardware and software support for Windows and Mac desktops and laptops.

Responsibilities include configuring printers, updating BIOS, and assisting users with file shares and permissions. You will travel monthly to Reno, NV, and Portland, OR, for on-site support and collaboration.

Qualifications

• 1-2 years of related experience.
• 6 months of vocational/technical school certificate (CompTIA A+ or Apple Support).
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting iOS and MacOS.
• Working knowledge of Microsoft Office Suite.
• Excellent documentation, collaboration, and communication skills.
• Strong analytical skills and ability to work as a self-starter.
• Ability to interact with all levels professionally.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure BIOS updates and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log, and report each service request.
• Travel to Reno, NV, and Portland, OR, once a month.
• Perform other duties as assigned.

Skills

1-2 years experience

A+ or Apple Support cert

Problem solving

Windows OS knowledge

MacOS/iOS support

Microsoft Office

Documentation & communication

Analytical thinking

Professional interpersonal skills

Education

CompTIA A+ or Apple Support certificate

Job description

SSI is seeking a Help Desk Tier 2 Mac Windows professional.

Roles and Responsibilities:

1. Provide hardware and software support for Windows and Mac desktops and laptops.
2. Configure, test, and install printers, scanners, and network copier/printers.
3. Use computer images to install and configure laptops and PCs.
4. Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
5. Support users with file share and permissions issues.
6. Track, log, and report each service request.
7. Travel to Reno, NV, and Portland, OR, once a month.
8. Perform other duties as assigned.

Skills & Experience:

1. 1-2 years of related experience.
2. 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
3. Excellent problem-solving skills.
4. Knowledge of Windows operating systems.
5. Strong experience supporting iOS and MacOS upto Tahoe
6. Working knowledge of Microsoft Office Suite.
7. Excellent documentation, collaboration, and communication skills, both written and verbal.
8. Strong analytical skills and the ability to work as a creative self-starter.
9. Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.