Tier 2 Mac/Windows Support

Astor & Sanders; Menlo Park (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Generous PTO and federal holidays off

Comprehensive health and dental

Retirement savings plan

Pre-Tax benefit programs

Wellness and work-life support

Professional development

Performance and referral bonuses

Life and disability insurance

Job summary

Astor & Sanders Corporation is seeking a Tier 2 Mac Support Specialist for a full-time onsite role based in Menlo Park, CA. You will provide hardware and software support for Windows and Mac desktops and laptops, install printers, configure images, and manage BIOS updates.

The position requires 2–4 years related experience, a preferred CompTIA A+ Apple support certificate, and strong problem-solving, documentation and communication skills. Competitive benefits are offered.

Qualifications

• 2–4 years related experience.
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting current iOS and macOS.
• Excellent documentation, collaboration and communication skills, both written and verbal.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Skills

Windows & Mac support

Printer configuration

Documentation & communication

Problem-solving

Team collaboration

Education

CompTIA A+ Apple support

Tools

Printers & scanners

Imaging laptops

BIOS & patch management

Job description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking aTier 2 Mac Support Specialistcandidate.This is a full-time onsite position based in theMenlo Park, CA.

Roles and Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking aTier 2 Mac Support Specialistcandidate.This is a full-time onsite position based in theMenlo Park, CA.

Roles and Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned

Requirements

• 2-4 years related experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
• Excellent problem-solving skills
• Knowledge of Windows operating systems
• Strong experience supporting current iOS and macOS
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal

The anticipated salary range for this position is $65,000-$73,000 annually. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some of our competitive benefits include

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance