Tier 2 Mac/Windows Support Specialist

Astor & Sanders; Menlo Park (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

PTO and holidays

Health and dental insurance

Retirement savings plan

Pre-tax benefit programs

Wellness and work-life support

Development performance and referral

Life and disability insurance

Job summary

Astor & Sanders Corporation (Astor) is seeking a Tier 2 Mac/Windows Support Specialist for a full-time onsite role in Menlo Park, CA. You will provide hardware and software support for Windows and Mac desktops, configure printers, and manage imaging and BIOS updates.

The ideal candidate has 2–4 years of related experience and relevant certifications. Benefits include health, dental, PTO, and retirement options. Salary ranges from $65,000 to $73,000 per year.

Qualifications

• 2-4 years related experience.
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting current iOS and macOS.
• Working knowledge of Microsoft Office Suite.
• Excellent documentation, collaborative and communication skills, both written and verbal.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Job description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Mac/Windows Support Specialist candidate . This is a full-time onsite position based in the Menlo Park, CA.

Roles and Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned

Qualifications

• 2-4 years related experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
• Excellent problem-solving skills
• Knowledge of Windows operating systems
• Strong experience supporting current iOS and macOS
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal

The anticipated salary range for this position is $65,000-$73,000 annually. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Benefits

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development Performance and Referral Bonuses
• Life and Disability Insurance