Tier 1 Support Specialist

Astor & Sanders; Lakewood (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous PTO and federal holidays off

Health and dental insurance coverage

Retirement savings plan

Pre-tax benefit programs

Wellness and work-life support

Professional development

Performance and referral bonuses

Life and disability insurance

Job summary

Astor & Sanders Corporation is seeking a Tier 1 Support Specialist for an onsite role based in Lakewood, CO. You will provide hardware and software support for Windows and some Mac desktops and laptops, troubleshoot accounts and devices, and follow defined escalation processes.

Six months of technical support experience is preferred; HDI certification is not required. Strong communication skills and proficiency with Windows and Microsoft Office are essential; the position offers standard

Qualifications

• Six months of technical support experience.
• HDI certificate preferred.
• Experience with Microsoft Windows.
• Experience using Microsoft Office suite.
• Strong written and oral communication skills.

Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops.
• Troubleshoot user accounts, software and hardware problems.
• Escalate problems to designated support levels using defined processes.
• Respond to all requests for assistance.
• Log and report each service request.
• Close out trouble calls.
• Other duties as assigned.

Skills

Hardware support

Software support

Troubleshooting

Windows OS

Mac support

Microsoft Office

Communication skills

Education

HDI certificate

Tools

Windows

Job description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist.This is a full-time and onsite position based in the Lakewood, CO area.

Roles and Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops
• Troubleshoot user accounts, software and hardware problems
• Appropriately escape problems to designated support levels using defined processes
• Respond to all requests for assistance
• Log and report each service request
• Close out trouble calls
• Other duties as assigned
• Six months of technical support experience
• No experience needed with a vocational technical school certificate (HDI)
• Experience with Microsoft Windows
• Experience using Microsoft Office suite
• Strong written and oral communication skills are required

The anticipated rate range for this position is $18-20/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some of our competitive benefits include

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance