Tier 1 IT Support Engineer - Windows/macOS

All Copy Products

Denver (CO)

On-site

USD 50,000 - 70,000

Full time

45 hours ago

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Job summary

All Copy Products is seeking an entry to mid-level Tier-1 IT Support Engineer to provide frontline technical support across multiple client sites in Denver. You will handle requests by phone, email, and in person, troubleshooting hardware, software, and peripheral issues while delivering excellent customer service.

The role emphasizes Windows/macOS troubleshooting, Google Workspace and Microsoft 365 familiarity, and end-user account administration.

Qualifications

Strong communication and customer-focused approach.
Ability to troubleshoot Windows and macOS issues.
Familiar with Google Workspace and Microsoft 365 administration.

Responsibilities

Serve as the first point of contact for technical support via phone, email, ticketing, and walk-up support.
Diagnose, research, and resolve hardware, software, and peripheral issues.
Troubleshoot Windows and macOS operating systems.
Provide user support for Google Workspace and Microsoft Office 365.
Support email platforms such as Google Gmail and Microsoft Exchange.
Troubleshoot printers, scanners, and basic network connectivity.
Assist with user account administration and password resets.
Install, configure, maintain, and upgrade computer systems and software.
Document incidents and resolutions in the ticketing system.
Escalate complex issues to Tier-2/3 support as needed.
Follow IT processes and SLAs.