National Tier 2 Help Desk Engineer – Remote Support

Sharp Electronics; Kingsport (TN); Hybrid; USD 49,800 - 69,740; Full time

Benefits offered by this job

Discretionary incentive program

Annual awards

Equal opportunity employer

Job summary

Sharp Electronics Corporation is seeking a National Helpdesk Specialist to provide Tier 2 end-user support for diverse Microsoft products and related hardware/software issues. You will diagnose, resolve, and log tickets using remote tools or on-site visits, ensuring timely escalation when needed.

Responsibilities include answering calls, monitoring backups, licensing reconciliation, and supporting Windows OS, LAN/WAN, and Office suites.

Qualifications

• 3 to 5 years experience in a technical support role.
• Current Microsoft Desktop Certification is highly preferred.
• Experience with Windows operating systems and LAN/WAN networks preferred.
• Knowledge of printers and basic Windows servers would be a plus.

Responsibilities

• Answer calls and create tickets to resolve or escalate.
• Monitor backup offerings and escalate alerts.
• Troubleshoot, monitor, and maintain client computers and desktop applications.
• Provide guidance to customers and translate technical terms to layman’s terms.
• Occasionally work remotely to update servers and support weekend coverage.

Skills

End-user support

Excellent communication

Team player

Microsoft Desktop Certification

Job description

Sharp Electronics Corporation is seeking a National Helpdesk Specialist to provide Tier 2 end-user support for diverse Microsoft products and related hardware/software issues. You will diagnose, resolve, and log tickets using remote tools or on-site visits, ensuring timely escalation when needed.

Responsibilities include answering calls, monitoring backups, licensing reconciliation, and supporting Windows OS, LAN/WAN, and Office suites.