IT Support Specialist II – Tier 1/2 Tech & Security

Changent; Denver (CO); On-site; USD 65,000 - 85,000; Full time

Job summary

Changent is seeking an IT Support Specialist II in Denver to provide Tier 1–2 technical support for employees across devices, apps, accounts, and connectivity. You will troubleshoot issues, manage Microsoft 365, and support endpoint security and asset lifecycle.

The role emphasizes documenting issues, supporting onboarding/offboarding, and improving IT services while coordinating with vendors and technology partners.

Qualifications

• Bachelor's degree or equivalent experience in IT.
• Experience supporting Microsoft 365, Windows, iOS, AD, Entra ID, and Intune in a business environment.
• Knowledge of networking, VPNs, and endpoint technologies.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, applications, authentication, VPN, wireless, and network connectivity issues.
• Configure, deploy, secure, patch, and support Windows and iOS devices and approved applications.
• Manage incidents and service requests through resolution with documentation and status updates.
• Administer user accounts, Microsoft 365, security groups, licenses, MFA, and access; onboard/offboard employees.
• Maintain technical documentation and asset information; support security and recovery activities.

Skills

Troubleshooting

Customer service

Communication

Independent work

Security awareness

Physical stamina

Education

Bachelor's degree in information technology or related field

Tools

Microsoft 365

Microsoft Intune

Active Directory

Entra ID

Job description

Changent is seeking an IT Support Specialist II in Denver to provide Tier 1–2 technical support for employees across devices, apps, accounts, and connectivity. You will troubleshoot issues, manage Microsoft 365, and support endpoint security and asset lifecycle.

The role emphasizes documenting issues, supporting onboarding/offboarding, and improving IT services while coordinating with vendors and technology partners.